Lead Customer Care Coordinator - Hybrid

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

The Lead Customer Care Coordinator position is an exceptional opportunity within the distinguished Federal Services Division of Motorola Solutions, based in sunny Florida. As a valued member of our team, you will play a vital role in servicing our esteemed Federal customers. This entails providing top-notch support for their mobile fleet, billing, global infrastructure and more!

While the role necessitates being onsite Monday to Friday at our office in Weston, FL, we also offer the flexibility of remote work as projects permit. We understand the importance of healthy work-life balance, and strive to create an environment that allows you to thrive.

Join our team and be a part of the cutting-edge solutions we provide to our Federal customers. Your contributions will make a significant impact, and we look forward to welcoming you to our dynamic and forward-thinking organization.

Job Description

• The Field Service Coordinator is entrusted with the critical responsibility of coordinating the seamless delivery of professional services solutions to our esteemed Motorola Federal customers. 

• In collaboration with the Field Service Manager, you will play a pivotal role in overseeing multiple project initiatives, including project planning, task allocation, prioritization, and ensuring that the final delivery not only meets but exceeds the expectations of our Federal customers and aligns with our overall business objectives.

• Responsible for effectively managing any changes or enhancements required to ensure that the initial project design is consistently met or surpassed. This will involve ensuring that ongoing processes and system capabilities are seamlessly integrated into the deliverables.

• As an integral part of the team, you will collaborate closely with our Consultants, Analysts, Specialists, and Sub-contractors to drive projects towards successful completion. Your extensive knowledge and expertise in the field will make you a valuable "knowledge base" of information within the department/group.

• Perform  additional tasks as required to support office operations and contribute to a productive work environment.

• While this is a remote position, you will be required to come into the office as your manager sees fit. This includes periodic on site meetings, events, training, or other activities that necessitate your physical presence.

Remote/Daily Responsibilities: 

• Coordinate the delivery of professional services solutions to Motorola Federal customers, ensuring exceptional quality and exceeding expectations.

• Collaborate with the Field Service Manager to successfully deliver multiple project initiatives, including project planning, task allocation, prioritization, and alignment with customer expectations and business needs.

• Proactively manage changes or enhancements to consistently meet or exceed the expectations set in the initial project design.

• Ensure seamless integration of ongoing processes and system capabilities into integrated deliverables.

• Take charge of scheduling, assisting, and driving projects to completion, ensuring timely and successful outcomes.

• Collaborate with a diverse team of Consultants, Analysts, Specialists, and Sub-contractors to optimize project execution.

• Independently perform a wide range of complex duties, serving as a valu