Business Systems Manager - Lead to Cash

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.

Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide. 

As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem. 

Job Summary

This role is within Chamberlain Group's IT Enterprise Applications function. A successful incumbent is expected to (i) collaborate with business stakeholders, understand business processes, and elicit, define, and analyze requirements; (ii) design, configure, develop, test, implement, support, and maintain applications that enable business processes, focused on SAP ECC (SD/LE) and related applications. Requires a minimum 9 years’ experience in Information Technology, preferably applications development or configuration and a Bachelor’s degree in Information Systems or equivalent.

Essential Duties and Responsibilities

• Lead and manage a team of technical and functional resources to design, configure, develop, test, implement, and support applications that enable Lead to Cash business processes, focused on SAP ECC (SD/LE) and integrations with other applications such as EDI, Esker, PkMS (WM), Hybris Commerce, SAP Personas, TMS, Paymetric, Vertex, Salesforce.com

• Lead teams of cross-functional business stakeholders and IT analysts to understand business processes, gaps, pain points, and objectives; guide the team to elicit, define, and analyze business requirements

• Lead project teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices; review designs of direct reports to ensure quality and consistency

• Manage creation of deliverables according to the Software Development Lifecycle such as functional and technical specifications; review deliverables of direct reports to ensure quality, consistency, and long-term supportability

• Work with business stakeholders to manage and prioritize work backlog and create plans and schedules for delivery

• Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management

• Manage the support of production systems to meet service levels; create resource plans to ensure support coverage

• Drive continuous improvement in business processes, and support business re-engineering efforts; research and represent industry best practices; drive productivity in IT processes

• Manage end-to-end project delivery; prepare work estimates and work schedules; manage issues and risks; manage stakeholder communications

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Supervision Exercised

• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members

• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies

• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications

• Lead and motivate individuals and teams to create a workplace culture that is consistent with the Chamberlain Group mission, vision and values.

Minimum Qualifications

Education/Certifications:

• Bachelor’s degree in Information Systems or equivalent

Experience:

• Minimum 9 years’ experience in Information Technology, preferably applications development or configuration.

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