Patient Care Program Coordinator - Ear, Nose & Throat Clinic

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

OTO Non-Clinical Admin

Job Summary:

This job will appeal to an ambitious early career professional with specific interests in cosmetic and reconstructive facial plastic surgery. Regarding reconstructive care, this position coordinates diagnostic evaluations, treatments, surgeries, and follow-up appointments throughout the course of care/episode for patients and their families. In addition, this position provides white-glove service to patients undergoing elective procedures and works hand-in-hand with clinicians and schedulers to provide a seamless experience to patients in the new facial plastics suite at One Hundred Oaks.

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POSITION HOURS

Monday - Friday 8:00 AM - 5:00 PM

Location

719 Thompson Lane, Suite 30400

Nashville TN 37204 

Department Summary

Our otolaryngologists at Vanderbilt Bill Wilkerson Center offer advanced, comprehensive care for the full spectrum of ear, nose and throat-related disorders. Whether you need routine care or a complex surgery, we combine the expertise of many different specialists to provide you with personalized care.

KEY RESPONSIBILITIES

• Partners with clinical care staff and providers to ensure all regulatory requirements are met to maintain patient care needs, program guidelines and/or required accreditation standards. 

• Receives and distributes pre-payments for elective procedures. 
• Provides estimates for elective procedures. 
• Acts as a point of access for patients, referring providers and the Vanderbilt community. 
• Develops both short- and long-term goals to ensure programs' success. 
• Provides support to patient care team to market programs and streamline business models to allow for appropriate growth. 
• Establishes contact with existing, newly diagnosed, potential, or referred patients by facilitating access to providers, educational materials, and communication with care providers. 
• The responsibilities listed are a general overview of the position and additional duties may be assigned. 

TECHNICAL CAPABILITIES
• Program Management (Intermediate): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.
• Process Improvement (Novice): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.
• Financial Processes (Novice): Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.
• Peer Leadership (Novice): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.
• Quality Management (Novice): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
• Networking (Novice): Build relationships through industry contacts, professional organizations and individuals.

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal o