Senior Manager, TCHP Regional Practice

• Support The Christ Hospital Physicians (TCHP) to leverage operational efficiency and ensure alignment of the individual physician practices.  

• Facilitate communication between Physician Medical Directors and Directors of Operations to address physician concerns, assist in developing, implementing and managing operational initiatives, and ensure alignment with TCHP and TCH strategy.  

• Provide leadership to Practice Managers to direct day to day operations, identify improvement opportunities, monitor success, and provide professional development.

• Direct the operations of assigned physician practices and monitor practice performance against established metrics.  Oversee Practice Managers to ensure maximum efficiency and effectiveness. 
• Coach, Mentor and provide guidance directly to management and staff.  Evaluate performance and provide meaningful feedback.  Identify development opportunities in alignment with TCHHN Talent Management methodology.
• In collaboration with TCHP leadership and Physicians, develop practice specific operational metrics designed to measure performance and identify trends and opportunities for improvement. 
• Assist in developing operational initiatives designed to improve performance and exceed targeted metrics. Communicate physician practice/division performance with the TCHP leadership.
• Along with Director of Operations, responsible for the development of strategies to enhance of patient experience tactics to improve the overall experience for our patients.   Help create processes that allow for patients to seamlessly access needed services and referrals throughout TCHHN to maximize patient experience and provider satisfaction.
• Collaborate with TCHP and TCH Managers and Directors to provide leadership on the operations of new physician practice transitions.  Continually assess acquisition activities to ensure newly acquired entities have necessary resources and support services required for maximum operational efficiencies.
• Ensure physician practice compliance with all operational, HR and regulatory policies, procedures and requirements.

EDUCATION: Bachelors degree or 10 years of progressive healthcare experience with a focus on large physician group management.      

YEARS OF EXPERIENCE:   5 -7 years of progressive management experience in a healthcare environment, preferably with at least half of the experience with significant physician interaction.

REQUIRED SKILLS AND KNOWLEDGE:         

• Knowledge of federal and state regulations impacting healthcare delivery including but not limited to; Stark, OIG, Medicare, and IRS regulations       

• Strong organizational skills leading a combination of direct and dotted line reporting relationships.   Exhibits strong, collaborative leadership qualities.

• Outstanding internal and external communication skills, with a demonstrated ability to connect with people.

• Ability to prioritize and deliver on key initiatives.

• Demonstrated commitment to the highest standards of performance within time and budget constraints.

• High levels of initiative, drive and poise coupled with qualities of maturity, professionalism, flexibility, and patience.

• Unquestionable integrity and business ethics.