All programs - SAP Academy for Customer Success - AUSTRIA (Hybrid)

The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers. 

 

We help the world run better 

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your contributions, and various benefit options for you to choose from. Apply Now! 

 

Who you’ll become 

 

Let’s help you decide - which program is right for you?

 

Sales Account Executive Responsibilities

The Account Executive's primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers. The Account Executive empowers our customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes, thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions.  

 

Solution Advisor Responsibilities

A Solution Advisor works with our customers and prospects to help them solve business challenges and meet their business objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the “subject matter expert” responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and will deliver software demonstrations that help the customer understand SAP’s unique value proposition. In addition to deal support, the Solution Advisor will participate in marketing events, will lead Design Thinking sessions, and collaborate with the broader sales team to identify whitespace opportunities at existing accounts. 

 

Customer Success Manager (CSM) Responsibilities:

As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of customer Success Manager (f/m/d).  

 

What you’ll bring 

 

• For Sales Program: 2-3 years’ work experience in a quota carrying sales environment in a technology company OR in a role with significant exposure to software/technology solutions.
• For Solution Advisory: 2-3 years of work experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and excellent communication, or customer-facing skills.
• For CSM: 2-3 years’ work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management, or Business roles (e.g., Finance, Operations, Supply Chain) that include resolution and escalation management. 
• For ALL:
  • Multi-dimensional experience: global experience, leadership role, entrepreneurial/self-starter, volunteerism, music, sports, etc.
  • Effective communication skills to include fluency in English and German.

• • Understand AI fundamentals, uses, and ethics, and identify business problems solvable with AI—applicable from basic data skills to advanced machine learning expertise.
  • Applies cloud strategy knowledge to deliver technical insights for scalable, long-term cloud solutions
  • Proficient interpersonal skills including passion, curiosity, listening skills, professional presence, empathy, and a “can-get-it-done” mentality.
  • Demonst