Financial Aid Specialist II

Details:

Posted: August 7, 2025
Level: Community College Professional 17, 12-month, tenure track position.
Hours: Full-time, 35 hours per week
Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, September 3, 2025.

Location:

CT State Naugatuck Valley - Danbury campus
7 West St, Danbury, CT 06810
**This position is not remote**
For more information about CT State Community College and the campus please visit Home - CT State 

CT State Community College Mission:

Connecticut State Community College provides access to academically rigorous and innovative education and training focused on student success. The college supports excellence in teaching and learning, makes data-informed decisions, promotes equity, and advances positive change for the students, communities and industries it serves.

CT State Community College Vision:

Connecticut State Community College is recognized for exceptional student success, educational leadership and transformative collaboration with business and industry, government, educational and key stakeholders while advancing diverse opportunities for Connecticut’s citizens and communities.

CT State Community College Equity Statement:

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date: 

October 2025

Position Summary:

The Financial Aid Specialist II assists in the operation of the financial aid programs at the college, while providing guidance to students. The incumbent assists in the management of federal, state, and institutional funding sources, as well as the accurate processing of all financial aid application and student loan materials within a highly automated environment. The Financial Aid Specialist II provides student service in person and utilizing other communication channels to assist with the financial aid process for students and families. A major function of this position is leading collaborative efforts for attracting and retaining students. This position is located on ground at a campus location.

Example of Job Duties:

Under the direction of the Campus Supervisor for Financial Aid Services, the Financial Aid Specialist II is responsible for effective performance in these essential duties:

• Maintains the front counter for all student-facing, in-person activity.
• Provides excellent service to students, their families, outside agency personnel, and members of the college community.
• Assists students with the completion of all aspects of the financial aid process, including FAFSA completion, financial literacy, and other associated areas.
• Counsels and assists prospective and currently enrolled students and their families on the FAFSA application process and eligibility for financial aid, including the facilitation of workshops.
• Provides information on eligibility requirements, application processes and procedures, status of financial aid application and award, and required additional documentation as needed.
• Determines if the student’s inquiry requires further follow-up and directs the inquiry to the appropriate source for resolution, as necessary.
• Responds in a timely manner to student inquiries through a variety of communication techniques.
• Provides outbound communications to students, as needed.
• Trains and leads student workers, as needed.
• Responsible for special projects within the office, under the direction of the Campus Supervisor.
• Awards and repackages students under the direction of the Campus Supervisor.
• Resolves C-Flags, Rejects, Verification, and Conflicting Information cases.
• Reviews student ISIRs for discrepancies in dataload and follows up with students as needed.
• Responsible for the quality assurance and document linking within the imaging system.
• Monitors the academic performance of student aid recipients in accordance with Satisfactory Academic Progress regulations, including the enforcement of SAP Appeals and Academic Plans.
• Maintains current and complete knowledge of federal, state, and institutional financial aid regulations.
• Reviews and processes student loan requests in accordance with federal law and regulations.
• Maintains an alpha caseload to ensure necessary documents are received and conflicting information resolved to ensure aid can