Become a part of our caring community and help us put health first
 

Work Schedule: Full-time/40 Hours

Position Type: Hybrid (Remote & Field-based Travel)

Assigned Markets: Southwest Desert Region (Arizona, Colorado and New Mexico)

The Market Executive of Operations (MEO) will be responsible for monitoring branch operations specific to market assigned, to ensure financial, clinical operations and quality, service and sales initiatives are adhering to government regulations, along with corporate policies and guidelines. Develops strategies and overall branch business plans, annual planning, and budgets for assigned market monitoring expenditures. Generates specific market quality assessment reports along with monitoring, reviewing, and managing patient satisfaction data. MEO will work closely with AVPO along with various cross functional teams at both the region and corporate level to ensure success of overall of assigned markets.

Essential Functions: Those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation.

• Assigned to a specific market within the area, manages Branch Directors within the assigned market, including people leadership management.

• Develops strategic plans, including growth strategies, budget adherence, and annual planning, achieving financial goals.

• Reviews and analyzes assigned market conditions, competitors, and business volume.

• Coordinates with Business Service Center for accounts receivable activities related to branch billing, payroll, credit, and data entry activities.

• Partners with sales counterpart to ensure continued branch growth by expanding new and existing client base.

• Partners with Clinical counterpart to ensure clinical operations and quality metrics meet or exceed KPI’s. Supports and ensures execution of performance improvement plans, as necessary.

• May partner with Intake team, overseeing the process for referrals and pre-authorization/eligibility for the assigned area.

• May oversee backfill for Branch Director and fill-in when Branch Director role maybe open.

Use your skills to make an impact
 

Knowledge/Skills/Abilities/Expectations:

• Strong people skills with ability to collaborate with cross functional teams.

• Strong executive presence, leadership, and managerial skills.

• Good organization and communication skills; a high level of emotional and engagement intelligence.

• Drives organizational culture within assigned area and drives people development efforts.

• Ability to coach, mentor and engage with Branch Directors and Weekend Managers

• 60- 90 branch in person touchpoints per year

• Travel approximately 50% -75%. The role requires the ability to travel within the assigned market on short notice. The Southwest Desert market includes branch locations in Arizona, Colorado and New Mexico.  

• Candidates residing in either Colorado or Arizona are strongly preferred. Could consider a candidate residing in Albuquerque, New Mexico.

Education: Bachelor's degree in clinical nursing or therapy, healthcare administration, business or related field required; including 3 years in Branch Director role generally required. Candidates who hold advanced degrees, such as a Doctor of Physical Therapy (DPT) or Doctor of Occupational Therapy (OTD), are also welcome to apply.

Licenses/Certification: Holding an active RN, PT, or OT license (RN preferred) in good standing, with current licensure in the states of Arizona, Colorado and/or New Mexico are strongly preferred for this position. PT or OT candidates should be licensed in all three states (or willing to obtain licensure).

Experience:

8 or more years of experience with multi-site healthcare operations preferred.

• Home health experience is required.

• Previous experience in home-based care functioning in a branch leadership (Branch Director/Administrator) or Clinical Manager role strongly preferred.

• Management and people leadership experience is required.

• Multi-site management and operations experience is required.