Director, Business Systems Analyst

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Project Management, Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$123,000.00 - $203,000.00

Target Openings

1

What Is the Opportunity?

The Director, Business Systems Analysis:
- Serves in a senior level on a division level BSA competency leadership team, leading a moderate-sized team for one or more business units, strategic support units, or technology platforms.
- Plans at a tactical level, manages the effective use of resources, and directs business systems analysis staff to develop, implement and maintain large complex system(s) and/or project(s).
- Has significant influence on and accountability for the continuous maturation of business analysis and requirements management capabilities in the software delivery process within their division.
- Has responsibility to optimize efficiencies across the delivery lifecycle, including but not limited to requirements management processes.

What Will You Do?

• Develops the Business Systems Analysis tactical and operational plan for assigned business systems and/or projects of business unit/strategic support unit significance with minimal oversight.
• Advocates for the appropriate use of technology to develop and/or improve the organization's processes.
• Accountable for directing staff to achieve deliverables.
• Responsible for all aspects of the human resource management of staff.
• Leadership: Set appropriate goals for the team and monitors progress against them.
• Balance objectives and priorities in for a set of business systems across multiple business units and/or strategic support units.
• Maintain engagement with all assigned staff on a regular basis and removes obstacles to their success.
• Embrace team values and models the way.
• Serve as a change agent for new techniques and approaches.
• Human Resources Management: Understand staff responsibilities, abilities and development needs.
• Balance the workload of team members and supervise, coach, and mentor individuals of varying abilities.
• Identify the talents of others and match them to the tasks that will best suit the area goals and/or provide growth for the individual.
• Assess and identify individual employee and team-wide skill development needs and put together a professional development program for the individual and team.
• Manage performance and talent management with an emphasis on acquiring, retaining and developing employees.
• Set clear expectations, coach, and continuously develop employee capabilities thru goal setting, development planning, ongoing feedback and company's performance management process.
• Recruit and retain effective staff members. Maintain succession plans.
• Recognize, value, and respect differences across a diverse work force.
• Business Knowledge & Partnership: Ensure tactical plans and execution aligns with and support Division and Enterprise level business and IT strategies and objectives.
• Process and Best Practice: Drive the application of Travelers and industry standard business analysis concepts and techniques within team, projects and division.
• Ensure teams adherence to Travelers Software Delivery Processes and Best Practices.
• Planning and Project Management: Partner with Program Management on strategic and technical program roadmaps.
• Coordinates resource demand management for their team, ensuring the right/enough staff are assigned to each project (within budgetary constraints) at the right time and that they have capacity to be successful.
• Ensure appropriate Requirements Work Plans are created for all projects.
• Ensures appropriate, right-sized BSA processes/tools/methodologies are planned for and applied to each project, including incorporation of best practices.
• Develop operatio