Administrative Tech CNA-Behavioral Health

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Administrative Tech - BGC reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Works cooperatively with the clinical staff and other personnel to provide basic monitoring and care for patients within the legal scope of practice.  Assists in data collection, provides input into the plan of care/care profile, reinforces teaching and documents care delivered.

Responsibilities:

• Works cooperatively with the clinical staff and other personnel to provide basic monitoring and care for patients within the legal scope of practice. 
• Assists in data collection, provides input into the plan of care/care profile, reinforces teaching and documents care delivered.  
• Screen and evaluate requests for service.  
• Perform and record routine technical tasks such as vital signs and obtainment of height and weight.  
• Perform client education, under proper supervision.  
• Manage psychiatrist’s caseload through identification and closing of applicable cases; ensuring that comps and treatment plans are in compliance with applicable policies and Rule 132.  
• Perform client case transfers.  
• Organize and manage appropriate client medication paperwork.  
• Participate in all case management functions as directed by Supervisor.  
• Explains to each patient the procedure about to be performed.  
• Promptly responds to patient’s needs.  
• Seeks guidance and direction from appropriate personnel as necessary for the successful and safe completion of job duties.  
• Assist with managing physician schedules as assigned.  
• Triage phone calls, retrieve charts related to applicable phone calls and routing them to appropriate personnel.  
• Interact as appropriate with pharmacies or other health care providers by phone or fax.  
• Assist in maintaining exam rooms in a clean and orderly manner.  
• Prepare doctor charts.  
• Prepare all ITPs as indicated to maintain compliance for medication monitoring clients.  
• Manage sample medications and interact with drug representatives as needed to maintain adequate supplies.  
• Check in all sample medications.  
• Prepare/type letters or other correspondence as indicated by medical staff.  
• Participate in quarterly medication inventory.  
• Maintain medical equipment kits/first aid kits.  
• Maintain a minimum of 65% productivity to be split between direct service and administrative.  
• Maintain 100% UM/UR compliance.  
• Maintain 100% documentation submission within 24 hours.

Qualifications

Required:

• High School Diploma or equivalent
• Completion of CNA course

Preferred:

• CNA experience
• Clerical experience

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their p