Operations Manager Account Reconciliation

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GENERAL FUNCTION: Coordinates and manages day-to-day workflow in production environment that is responsible for the maintenance, processing and balancing of transactions on ARP/Positive Pay accounts. Responsibilities also include research and resolution of problems with ARP/Positive Pay accounts, daily exception reporting by prescribed deadlines, and responding to customer inquiries. Oversees the workflow of a variety of complex accounting support duties including customer account reconciliation and research assistance on customer maintained positive pay accounts, ensuring the delivery of operations services to external customers. Manages productivity, workflow, and quality related to Account Reconciliation Product Support/Positive Pay ensuring that customer accounts are reconciled and in process accounts are matched daily; monitors individual and team productivity/quality.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Directly supervise staff in research area & monitor workflow to ensure deadlines are met with Commercial ARP/Positive Pay customers via: (a) Effectively allocating work and assigning priority to functions and projects; (b) Reviewing work done by staff to ensure accuracy and integrity; and (c) Providing guidance and developing staff to achieve set objectives.

• Provide support to Deposit Operations Reconciliation & Processing Manager for oversight of reconciliation team and daily functions.

• Develop, recommend, and implement departmental policies and procedures and ensure staff compliance with these and other banking policies.

• Serve as primary point of contact for high profile Commercial customer issues. Responsible for enhancing the customer experience.

• Direct daily production with Third Party Offshore provider.

• Resolve complex and/or escalated customer service inquiries.

• Perform regular self-risk assessments and / or work with the assigned manager on all risk sensitive functions within the departmental workflow and ensure proper controls are in place to remain compliant with annual FDICIA/Fitch reviews.

• Respond to inquiries from management, auditors and other authorities regarding internal control, procurement, disbursement and reconciliation issues and data in reports issued by the department, policies, and procedures.

• Manage to and assist with forecasting of departmental budgets as assigned by senior level management.

• Partner with Accounting Managers and Financial Analysts to efficiently manage monthly cost allocations and manage a PL budget of ~ $1MM.

• Ensure proper communication to Commercial, Product, Implementation and Escalations departments of service level standards, and adherence to, in an effort to provide confidence in assigned servicing departments.

• Provide support in developing systems and collaboration with Information Technology regarding the implementation and refinements of system and/or leveraging technology to enhance efficiency and productivity.

• Perform any other duties as assigned.

SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Bachelor's degree or equivalent work experience.

• 7-10 years of banking operations experience in a comparable area.

• 3-5 years proven supervisory/leadership experience.

• Leadership skills, initiative, detail orientation, strong analytical skills, and decisive decision-making skills.

• Ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and senior management.

• Excellent verbal and written communicat