Customer Service Representative - ALB Airport - Full Time

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

 

National and Alamo has an exciting opportunity for a Customer Service Representative.  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

 

This position is full time and located at the Albany Airport. The starting rate of pay is $18.50 / hour. Employees have the opportunity to earn yearly merit increases based on performance.  Employees have the opportunity to earn incentive pay of up to $600 per month based on performance of the business.

 

We offer:

• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

The available schedules are:

 

Sunday: 5am-2pm

Monday: 5am-2pm

Tuesday: off

Wednesday: off

Thursday 5am-2pm

Friday: 5am-2pm

Saturday: 5am-2pm

 

or

 

Sunday: 4pm-1am

Monday: 4pm-1am

Tuesday: 4pm-1am

Wednesday: off

Thursday: off

Friday 4pm-1am

Saturday 4pm-1am

 

 

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

 

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have a minimum of 2 years of customer service, retail, guest services, sales or administrative support experience.
• Must be at least 18 years old. 
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
• Must be living within a reasonable commute of no more than 1 hour of Albany, NY or moving within 30 days of anticipated start date.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Aside from religious observations, must be available to work a minimum of 40 hours per week.