Meetings & Events Strategic Account Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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The Strategic Account Manager (SAM) role is a strategic leader at Amex GBT responsible for leading critical and highly valuable Meetings & Events business client portfolios and business development. In this role, they will be recognized as a valued advisor within their Meetings & Events client base and will demonstrate a strong industry knowledge to improve cross-functional approaches for the execution of our client servicing and sales strategies.  The Strategic Account Manager is an innovative leader, responsible for managing client relationships, passionate about optimizing, and driving premium revenue.

This role has end to end responsibility and accountability for a portfolio of M&E business, delivering and exceeding on financial performance expectations, while also coordinating and supporting regional and global business objectives.

What You'll Do:

• Developing an account level strategy targeting opportunities within the client portfolio.
• Performing the revenue growth strategies to drive incremental revenue through a combination of increased meetings, premium product revenue, advisory consulting, supplier relations initiatives and meetings management.
• Researching the marketplace and competitor products and services to highlight the value that distinguishes AXP products, and specifically improves MI, benchmarking, and technology as critical value drivers.
• Drive strategies crafted to increase revenue and drive customer behavior at a scalable level.  Work with leaders to implement new and build ways to grow the business.
• Possessing an in-depth understanding of key business drivers, organizational culture and the competitive position of the portfolio, understanding broad issues and the competitive landscape when driving sales strategies.
• Building, maintaining, and growing relationships with internal business partners across the B2B organization, demonstrating key partnerships within Client Servicing, Business travel partners and Advisory/Consulting services, to drive growth and the implementation of innovative, value account solutions.
• Leading business planning, quarterly and annual reviews, pricing strategies, and business negotiations on rebids for strategic accounts.
• Contribute to content development for client innovation forums, and supports agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue.  
• Researching the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically demonstrates MI, benchmarking, and technology as critical value drivers.
• Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of clients.
• Leading the global efforts of assigned portfolio across 4 regions and 50+ markets; which includes guiding the regional market leads in their efforts to support the client global goals/initiatives.
• Leading expansion efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving expansion of premium revenue.
• Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to make valuable contributions to our clients.
• Developing creative pricing strategies and contributing to ongoing client P&L management.
• Leading business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts.
• Enhancing the Amex GBT value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development.
• Strong Relationship building skills with Clients.

What We're Looking For:

• Previous M&E / travel industry knowledge
• Consultative competence and ability to influence.
• Proven global sales leadership experience
• Deep global M&E subject matter expertise with demonstrated track record of driving growth, leading a service focused operation, managing a P&L, and creating a destination for talent
• Demonstrated skill and successful track record in growing client revenue
• High-level of proficiency in common office software (MS Office)
• Previous leadership experience at Regional / Local Operational and/or Commercial M&E
• Experience of multiple industry clients and account types ie SMM, DOE, Variable labor, C