Meetings and Events Team Lead

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Team Leaders at Amex GBT are driven by curiosity, passion, and optimism and believe that everybody can grow while thriving on redefining ideas into unforgettable experiences and visons into reality. Resiliency, flexibility, and adaptability will make a Team Leader successful while working in a fast-paced and evolving environment. The right candidate will have a problem-solving mind while dreaming big and collaborating to obtain top results. Our Team Leaders are great at cultivating a culture of open feedback, engagement, and accountability. They also exhibit commitment to protecting people, including fellow colleagues, clients, communities, and the planet.  

What You Will Do: 

• Manage an amazing team who give it their all every day while supporting sourcing, planning, attendee management, registration, and finance. 

• Cultivate a positive and open work environment to improve quality of work life. 

• Provide engaging training for your team on Standard Operating Procedures (SOP), policies, performance reviews, client specifics, company strategies, values, and administration. 

• Gauge staffing models to ensure appropriate staffing levels are in place. 

• Act as a coach to develop your team by training, providing feedback on performance expectations, and assisting with development plans through weekly one-on-one meetings. 

• Serve as a mentor in the areas of customer inquiries, forecasting, costing, and budgeting, and reviews team members' program budgets. 

• Be your team's cheerleader by always recognizing and rewarding positive behaviors and counseling to improve performance. 

• Strategize with Operations Manager to analyze, forecast, implement, and manage financial and operational measures to supervise results and ensure operational profitability. 

• Develop strategic partnerships with supplier organizations. 

• Maintain proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction and share feedback with the team. 

What We’re Looking For: 

• Leadership experience in event management over the last 3-5 years. 

• Shown skills for building honest relationships with your team and being known as an exceptional leader. 

• Experience with identifying areas for improvement, solving problems, and creating efficiencies. 

• Professional at meeting sourcing and planning, as well as the meeting industry. 

• Incredible communication skills to articulate your vision, inspire, and empower. 

• Highly motivated by meeting timelines with consistency. 

• Self-starter, love to laugh, and manage the journey. 

• Problem-solving mind that can handle any unexpected twist. 

• Proficient in Microsoft Office Suite. 

• Possess organizational superpowers. 

• Travel is your passion, and you are excited to head to destinations worldwide (up to 40%). 

• Expert at developing relationships with key clients and supplier partners. 

• Solid understanding for business financials, contracts, and service levels.