Senior Medical Director, General Medicine

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Summary of Position 

The Senior Medical Director, General Medicine is an essential national leadership position,  responsible for overseeing and advancing the strategic vision, clinical operations, and quality initiatives of virtual urgent care services across all 50 states. This position calls for a seasoned healthcare leader who possesses extensive expertise in digital healthcare delivery and the capability to develop and implement innovative, patient-centered virtual care solutions nationwide. The successful candidate will lead efforts to expand access, elevate quality, and enhance efficiency in 24/7 virtual urgent care services, ensuring that patients receive timely, effective care regardless of their geographical location. 

Essential Duties and Responsibilities 

• Strategic Leadership: Collaborate with organizational leadership to formulate and execute a comprehensive strategic plan for virtual urgent care services that aligns with the organization's overarching mission and objectives, enhancing patient access and outcomes on a national scale. Spearhead initiatives to integrate virtual urgent care seamlessly with existing healthcare services, ensuring a holistic and cohesive care experience for all patients. Seeks radical improvements of habitual practices for the sake of quality, cost and service improvements. May be called to resolve serious or unusual patient or employee complaints. 

• Clinical Oversight:  Provide authoritative clinical leadership and oversight to virtual clinical  teams, ensuring delivery of high-quality, evidence-based practices through cutting-edge digital platforms. Continuously monitor and assess clinical performance metrics and patient outcomes nationally, implementing necessary interventions and improvements to meet or exceed national benchmarks. 

• Quality and Performance Improvement: Partner with the Medical Quality division to promote, assist with and advance national quality standards and focus on enhancing the safety, efficiency, and overall patient satisfaction of virtual urgent care services. Ensure compliance with regulatory requirements and industry best practices. Leverage advanced data analytics to identify trends, drive performance improvements, and uncover opportunities for national-scale healthcare innovation. 

• Technological Advancement and Innovation: Lead the adoption and integration of advanced telehealth technologies and innovative tools to enhance service delivery and patient engagement.  Partner with IT and digital health teams to ensure that the virtual care platform is user-friendly, secure, and fully compliant with national standards and regulations. 

• Policy Development and Implementation:  Lead the development and implementation of policies and protocols that ensure compliance with national regulations and standards.  Advocate for policy changes that improve access to health services and address systemic barriers to care. 

• Operational Management and Efficiency: Partner with your operational dyad, ensuring effective resource allocation and seamless service delivery across diverse geographic locations. Implement standardized processes to optimize efficiency, enhance patient flow, and ensure efficient service delivery on a national scale. Facilitates THMG care councils and business unit meetings as needed. 

•  Team Development and Leadership: Mentor and develop providers and support staff, fostering a culture of continuous