Talent Management Coordinator - Lisbon

Company:

Mercer

Description:

We are seeking an Talent Management Coordinator to join the new Oliver Wyman hub in Lisbon, within Mercer.

This is a hybrid role that has a requirement of working at least three days a week in the office.

The Opportunity:

In the role of a Talent Management Coordinator, you will support key processes within the Talent Management Operations remit with a focus on quality of data and entry into the staffing system (Certinia) as well as keeping high levels of accuracy of information within the system. You will support the team with regular reporting and updates as well as identification of areas for improvement.

You will also support the end to end staffing request and staffing process from pricing and role creation to team confirmation. Additional support on key Talent Operations processes like bio updates, report creation, updating documents and entering key staff data.

This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Staffing System/ Certinia Support

• Be an expert in system functionality and reporting

• Support Partners and Talent Managers (TMs) in opening roles in Certinia for sold projects

• Ensure all sold projects with staffing requests are in the system and up to date

• Maintain a high level of quality of data entries in Certinia including regular quality control and clean-up

• Collaborate with the Financial Planning & Analysis team (FP&A) to resolve conflicts around revenue recognition and open questions around project codes

• Work with the TM team and Controllership on variance analysis and rationale building

• Act as liaison between FP&A and TMs to ensure streamlined communication and collaboration

• Monitor utilisation, cross check data flow and troubleshoot errors with Analytics team

• Track approved investments and ensure they are correctly applied to projects.

• Support any required timesheet adjustments

• Aid on reporting and data checks

• Time Variance reporting – Timesheets vs Staffing Information

• Team changes - Affiliation and Majoring tags, Talent Manager Changes

• Adhoc requests

• Work with Project Set Up, Controllership and FPNA colleagues to ensure all project details are accurate in time for month end, quarter end, and year end.

•    Talent Management Operations

• Support on ensuring updated bios are available and our Degreed and People Seach pages are updated.

• Support TMs in ensuring all TM related information and knowledge is properly stored and sharepoint page is updated.

• Support on mobility and compliance planning and tracking where needed

• Support on any other TM related updates and operations where required

• Support on auditing, tracking, following ups and analysis

 

•    Performance Management

• Support on auditing, tracking and analysis when necessary

• Following up on project reviews for consultants and specialists in Europe

• Supporting on mid year and year end evaluation processes

What makes you stand out?

• Ideal candidates will have a bachelor’s degree and 2-4 years of relevant professional experience in a fast-paced and dynamic client services business environment.

• Experience balancing ever-changing work demands in a challenging environment with numerous stakeholders.

• Proven ability to foster relationships at all levels of the organization.

Skills and Attributes:

• Proactive, positive and a problem solver.

• High level of energy, creativity and initiative-taking.

• Excellent communicator – able to deal effectively with people at all levels in a multicultural work environment.

• Methodical, organized and excellent attention to detail.

• Ability to maintain and respect confidentiality.

• One who takes constructive feedback in