Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

Flock Safety is looking for an Accounts Receivable Specialist to join our team in a remote capacity. Exemplary time management skills, a desire to solve customer problems, and effective communication are all key components to being successful in this role.

This role is part of the Collections department, will be responsible for the day-to-day collections, and customer support in relation to accounts receivable activity. You will be a member of the team that drives and owns cash collections in the company.

Duties & Responsibilities

• Proactively manage collections on outstanding invoices through phone and email outreach, working toward daily, weekly, and monthly collection targets.

• Maintain concise, complete, and accurate collection notes and tags to enable management to report on collection performance and objectives.

• Perform customer reconciliations and analysis relating to past due balances.

• Foster strong relationships with internal teams to streamline communication and problem-solving.

• Escalate internal and external inquiries through management meetings and email communication to ensure timely resolution.

• Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources.

• Perform other duties as assigned to support the finance team, including but not limited to cash application, customer invoicing, and MEC deliverables.

The Skillset

• 2-5 years of experience in billing and accounts receivable in a fast-paced, high-growth environment, demonstrating the ability to thrive under pressure and manage multiple priorities efficiently.

• Experience in managing escalated customer matters with professionalism and tact, along with the ability to support team members.

• Strong analytical skills with the ability to navigate and manipulate datasets in Excel, utilizing pivot tables, VLOOKUPs, and complex formulas to extract insights and drive informed decision-making.

• Possess a high level of enthusiasm, a positive attitude, and the ability to remain adaptable in response to changing needs and priorities within a dynamic, fast-paced work environment.

• Self-motivated and organized, with the ability to work independently while managing time effectively and maintaining structure in a fast-paced setting.

• A team player, capable of collaborating cross-functionally with various departments to solve complex issues and drive effective, optimal account resolutions.

• Excellent communication skills, with the ability to interact confidently and clearly with both internal stakeholders and external customers.

• Proven experience with Salesforce and Zoom calls is a plus.

• Proven experience with Tesorio or other collections management systems is a plus.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every