Client Support Analyst - Disputes, Claims & Investigations

At Stout, we’re dedicated to exceeding expectations in all we do – we call it Relentless Excellence ®. Both our client service and culture are second to none, stemming from our firmwide embrace of our core values: Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsive, and being Great communicators. Sound like a place you can grow and succeed? Read on to learn more about an exciting opportunity to join our team.

General Purpose: Primary responsibilities will be providing comprehensive support to the Corporate Recovery team and managing day-to-day activities and administrative needs, reporting primarily to the managing directors.

Major Duties and Responsibilities:

• Work with leaders to strategize engagement approaches, develop work plans, oversee and monitor engagement progress daily, and report to engagement leadership on engagement progress and critical path items.
• Oversee bankruptcy fee application process for Corporate Recovery Services
• Steer and regulate the document management process and coordinate its facilitation.
• Prepare and review written reports, presentations, and data visualizations
• Manage and maintain our CRM systems
• Maintain a focus toward continuous improvement of client experience, including but not limited to directing clients to external sources of information, providing clear communications with respect to client needs, and acting as liaison with the Investment Advisor and team members to document all communication via CRM
• Conduct independent research and summarize findings for inclusion in client deliverables
• Assist with scheduling leadership calendars and independently schedule appointments. Coordinate meetings, conference calls, and other executive events. Inform attendees/participants of function dates and times, reserve meeting space, arrange for audio visual and additional equipment/materials, and arrange meals
• Serve as the point of contact for outside clients and internal employees to ensure prompt response time and efficiency of communications
• Arrange and coordinate travel schedules and reservations for the Commercial Litigation team
• Work in Adobe Echo Sign to send engagement letters to clients for signature
• Prepare, track, and reconcile expenses for team members, including expense report preparation and reconciliation
• Register Managing Directors and Directors for industry conferences and coordinate travel
• Assist in coordinating onboarding process for new clients
• Assist with the printing, binding, and final steps in the preparation of final pitch books
• All other administrative responsibilities and duties

Knowledge, Skills, and Abilities:

• Ability to self-motivate, lead, and multi-task in a fast-paced environment
• Rigorous attention to detail and commitment to quality control
• Ability to manage multiple projects simultaneously, interacting effectively with project teams and clients, as well as being able to juggle the demands and scheduling needs of multiple clients at once
• Excellent communication skills, both verbal and written
• Ability to critically analyze client requests and develop execution plan
• Ability to ensure the timely completion of project deliverables while maintaining a high-quality work product
• Ability to create written work product (e.g., reports, presentations, memos) in a business environment using clear, concise, fact-based language
• Thorough knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Access)

Education and/or Training:

• 2 -year college degree in Communications, English, Accounting, or Marketing required
• 4-year college degree in Communications, English, Accounting, or Marketing a plus

Previous Experience:

• 4 years of previous executive support experience necessary; experience within a professional services firm, investment banking environment, or legal environment preferred

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Why Stout?

Our goal is to provide a comprehensive Total Rewards program that includes competitive compensation, benefits & wellness programs that allows employees to choose what’s most important to them at any life stage.  At Stout, we are committed to the personal and professional development of our employees while fostering a diverse and inclusive environment.

Stout Culture: We honor the fundamental value and dignity of all individuals. We are committed to representing and including the unique experiences, perspectives, and backgrounds of our people, partners, an