Director of Digital Customer Success

About Anaconda

Be at the center of AI

With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.

Here is what people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary:

Anaconda is seeking a talented Director of Digital Customer Success to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning. As the Director of Digital Customer Success at Anaconda, you'll start by leading a dynamic team of Customer Success Managers dedicated to delivering a standout digital experience. In this role, you'll spearhead a strategy that unifies processes, content, and data across key partner teams—Marketing, Sales, Product/Engineering, and more. Your mission is to ensure every customer touchpoint is engaging and effective, guided by a deep understanding of our diverse customer base and the digital experiences that matter most to them. Collaborating closely with Customer Marketing, you’ll align key messages, goals, and the overall customer journey. In addition, you'll work with cross-functional partners—support engineering, product, billing, and customer operations—to drive seamless, impactful experiences across the organization. This role reports directly to the VP of Customer Success.

What You'll Do:

• Develop and execute a comprehensive digital customer success strategy that delivers measurable, incremental value to our customers.
• Define and track key performance metrics that drive our digital initiatives, using insights from platforms like Catalyst and Delighted to refine and enhance the customer journey.
• Partner with Customer Marketing, Product, Sales, and Engineering to create cohesive, campaign-driven experiences that promote product-led growth and customer success.
• Implement robust practices to monitor team performance and operational outcomes, ensuring agile responses to evolving business priorities.
• Lead, mentor, and inspire a high-performing team of Customer Success Managers across multiple functions—helping them grow professionally and achieve outstanding results.
• Make decisive operational and administrative decisions while ensuring that digital initiatives align with broader corporate goals and budgets.
• Regularly engage with senior executives and key stakeholders, sharing insights and strategies that shape the future of our digital customer experience.

What You Need:

• 3+ years in a Director (or higher) role, with direct experience leading global, distributed teams across diverse business functions.
• Deep understanding of digital customer experience trends, data analytics, and the technologies that empower modern customer success.
• Excellent communication and collaboration skills that inspire teams and align cross-functional initiatives with a unified vision.
• A creative problem solver who leverages data to drive decisions and continuously elevates the customer experience at scale.
• Demonstrated expertise in process optimization, strategic planning, and agile decision-making within fast-paced environments.
• You embody our values of Clarity, Care and Candor.
• You care deeply about fostering an environment where people of all backgrounds and experiences can flourish.

What Will Make You Stand Out:

• Experience working in