HR Shared Services Coordinator

You desire impactful work.
 

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 500 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

The Share Services Coordinator will play an important role in the newly established HR Shared Services Center to deliver the HR operational activities in the region with an emphasis on efficiency, accuracy, quality, and compliance. You will also participate in our efforts to execute our continuous improvement strategy in the region, including the deployment of automation capabilities across the HR function.

What you will do

• Professional delivery and flawless execution of HR transactions throughout the employment lifecycle
• Manage a variety of HR processes in accordance / compliance with country policies and local regulations for the assigned geography
• Work hours will reflect remote support for the assigned markets via Microsoft teams and Zoom to service client area
• Ensure the highest quality of employee data in our HR systems
• Develop and maintain Standard Operating Procedures
• Prepare and handle HR documentation, including the preparation of various employment verifications and certifications
• Manage and coordinate employee inquiries. Work together with HRBPs and COEs to resolve complex queries and propose solutions
• Guide employees and managers in using Workday and other HR systems facilitating technology adoption
• Maintain a mindset towards continuous improvement, with employee experience in focus. Support activities to simplify and standardize HR processes
• Provide backup support for team members when they are absent
• Other duties as requested by the HR Shared Services Lead or the Director, HR Business Partner

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Human Resources, Business Administration or Management or in related field required
• 3+ Years of experience in the Human Resources function, preferably delivering services in shared service center environment required
• Experience with HCM systems, with a strong preference for experience with Workday required
• Fluent in English required; Spanish and/or French speaking a bonus
• Understands the importance of accuracy with high attention to detail required
• Experience with and solid proficiency in HR processes throughout the employee life cycle and related standard operating procedures required
• Passion for delivering a great employee experience required
• Strong knowledge of local labor laws required
• Excellent verbal and written communication skills in English required
• Ability to maintain highest level of confidentiality required
• Highly organized, with demonstrated time management and ability to manage multiple priorities and work in a fast-paced environment required
• Experience with continuous improvement, with demonstrated ability to identify needs, investigate options, seek solutions and partner to resolve issues required
• Ability to work independently with minimal oversight required
• Strong interpersonal skills, able to build effective relationships with stakeholders at all levels required

#LI-MJ1  #LI-hybrid

What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.

• Join the bright and creative minds of RGA, and experience vast, endless career potential.

Compensation Range:

$55,850.00 - $79,800.00 Annual

Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.

RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.