SR. REFERRAL COORDINATOR

Who we are:

IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1

Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.

Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

• Medical, Vision, Dental, Short- and Long-term insurance
• 6+ Days of Holidays Pay
• 13 days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs
• Comprehensive paid training program

What will you be doing:

The Senior Referral Coordinator plays a pivotal role in managing the referral process to ensure patients are promptly and appropriately staffed with aligned DME and home health providers. This position acts as a central liaison among patients, healthcare providers, and internal teams, guaranteeing efficient referral processing in line with company policies, health plan requirements, and regulatory standards. Additionally, the Senior Referral Coordinator offers mentorship to junior staff, assists with complex cases, supports managers, and drives process improvements to enhance service delivery.

What will you come with:

• Strong critical thinking skills, including problem-solving, decision-making, and clinical judgment.
• Strong knowledge of DME and/or home health referral processes, provider coordination, and health plan policies.
• Ability to effectively prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Highly organized and detail-oriented with strong attention to accuracy.
• Proficiency in Windows operating systems.
• Experience with computerized medical management systems and/or web-based healthcare applications.
• Minimum of 3–5 years of experience in home health referral coordination, case management, or a related healthcare role.
• Required to uphold compliance principles as outlined in the Code of Conduct, Employee Handbook, and company policies and procedures.

Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.