Jobs and Careers
About the role
Bus Operations Call Center Controller (BOCC) - FairfaxTransdev in Fairfax County is hiring a Bus Operations Call Center Controller. The BOCC Controller oversees day-to-day and timely communication with our bus operators and supervisors in the field. We are seeking customer service-oriented professionals who are dedicated to safety and being the eyes on the road for our operators. CBA Position:Position Subject to Collective Bargaining Agreement:
- Starting pay $28.25 /hr
- Vacation: applicable after 1 year of service
- Paid Sick Leave: 5 days.
- Vacation time after 1 year
- Medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.
- Provides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.
- Pro-actively intervenes, using all available resources, to ensure that the safest high-quality service is provided.
- Collaborates with the local Transdev operating divisions and the Client regarding; service. interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
- Make documentation in various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
- Documents and refers disciplinary actions to BOCC Supervisor as directed by manager to include: verbal counseling, written counseling, written work rule violation notices, etc.
- Documents and refers commendations to BOCC Manager.
- Resolves disputes and concerns raised by employees.
- Handle multiple tasks accurately and effectively in a fast-paced environment.
- Other duties as required including cross training in various roles.
- Some college preferred.
- 3 years’ experience in heavy radio or dispatch preferred. Preferably in a transit environment.
- Experience in computer databases and MS Word software required.
- Must be able to work on multiple tasks simultaneously.
- Must be able to communicate instructions and directions in an extremely busy environment.
- Ability to quickly analyze a situation and provide an effective solution is essential.
- Ability to work under stressful situations essential.
- Knowledge of service area.
- Knowledge of or ability to learn working systems of coaches a must.
- Must be able to communicate in written form.
- Knowledge of two-way radio systems is essential.
- Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.
- Travel requirement (as a percent): <5% for occasional meetings.
- 100% of work is accomplished in doors and in air conditioned or well-ventilated facilities.
- Must be able to sit for long periods of time.
- Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
- Must be able to lift or handle up to 25 pounds.
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s