Customer Service Coordinator

We value individuals with a competitive spirit and a relentless drive to succeed in the highest echelons of the industry. Our ideal candidate and teammate thrive in a fast-paced environment, consistently seeking opportunities to outperform competitors and achieve top-tier results, while never hesitating to ask for help when needed. At IPS, we compete in the Major leagues, where innovation, curiosity, and adaptability are crucial to our sales approach. We seek teammates who combine strong technical acumen with a deep understanding of our customers, disciplined execution, and strategic thinking. Time management, effective communication, and a 'buyer first' mindset are essential. We encourage our team members to continuously seek knowledge, ask probing questions, and challenge conventional thinking to uncover innovative solutions that set us apart from the competition.

Responsibilities and Expectations: 

• Perform buying and customer service duties for incoming orders and inquiries.  
• Act as a technical resource to address and resolve inquiries and problems when required. 
• Supports the outside sales organization and OEM partners with quotes, vendor management, and customer expectations for total satisfaction and ownership of clients.  
• Responsible for order taking, processing, investigation, and resolution of order issues.
• Coordination of customer service objectives with distribution operations. 
• Provide customer and sales correspondence, the tracing and expediting of shipments, and inventory management. 
• Complete special price quotations and bids from sales personnel. Work closely with customers to ensure satisfaction. 
• Some evening and weekend support may be required in critical situations.

Qualifications and Competencies: 

• Prefer 2+ years of technical sales or customer service, buyer, or similar experience 
• Prefer experience in electrical/mechanical industry 
• Sharp analytical thinking and reasoning abilities 
• Ability to analyze and interpret data and take appropriate action 
• Must be extremely detail-oriented with sound problem-solving skills 
• Ability to prioritize and maintain a high degree of organization 
• Excellent time management 
• Ability to communicate technical data in a clear and concise manner 
• Poses excellent written and verbal skills  
• Proficient with Microsoft Office 
• SCMP designation a plus

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You provide unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:  

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential custom