HUB Operations Senior Manager

Career Category

Sales & Marketing Operations

Job Description

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

HUB Operations Senior Manager

What you will do

Let’s do this. Let’s change the world. Within Global Commercial Operations, we provide the capabilities, resources, and rewards of a global enterprise, while maintaining the entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through challenging assignments, career development, and valuable opportunities.

In this vital role as the HUB Operations Senior Manager you will be part of the Patient Support team for our Medical Benefit Portfolio and report to the Marketing Director, Patient Access.

• Operational initiatives as it relates to our Amgen Assist Patient Services Hub and the reimbursement support services offered for our patients and HCPs.
• Serving as a business lead for system design and development for Amgen Assist’s tools including but not limited to CRMs, HCP facing platforms, and field analytics insights (i.e., Pulse, TAR, HCP Portal).
• Lead, supervise, and foster the career development of the Hub Services team
• Design patient and provider coverage support processes (e.g., identification of existing and new sources of coverage, review of standardized PA/appeals forms and other relevant resources, including establishing SOPs (including points of entry)
• Lead for system related operational support including field training and issue resolution
• Serving as the patient access lead for new initiatives within the Amgen Assist hub team as it relates to system operational initiatives with strategic vendors.
• Manage the coordination of payor updates with strategic vendors across portfolio to include plan updates and electronic benefit verification impacts
• Coordination with Amgen Assist team to develop system driven operational SOPs
• Work cross functionality to drive system efficiencies across all patient access vendors (i.e. field reimbursement team, fulfillment and nursing support vendors)
• MAC submission of above brand call center materials, including trainings
• Evaluating opportunities across the entire PSP portfolio

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The operations professional we seek is a critical thinker with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales/hub commercial organization

OR

Master’s degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales/hub commercial organization

OR

Bachelor’s Degree and 6 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial/hub organization

OR

Associate’s Degree and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial/hub organization

OR

High school diploma / GED and 12 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial/hub organization

Preferred Qualifications:

• Access and Reimbursement experience from a program development, marketing, sales, operations standpoint
• Call center or reimbursement hub management experience within pharma or consumer industries
• Two years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
• Consulting skill-set a plus including critical thinking, project planning, presentation skills, PPT, Excel
• Process management experience in order to build greater efficiencies and optimize programs
• Program innovation and continuou