B2B Commercial Performance Specialist

This is an exciting opportunity to be part of a key commercial business unit at Dublin Airport, as Commercial Performance Specialist. The Commercial Concessions Portfolio includes over 25 concessions contracts across core products including Food & Beverage (F&B), car rental, bussing, currency exchange and other campus concessions.  

The Commercial Performance Specialist is a key role within the Commercial Concessions Business to Business (B2B) team, reporting into the Head of Commercial B2B.  This role is integral to the performance of the Commercial B2B Team.

The key purpose of this role is to monitor & analyse the revenue performance of the B2B products, understand key performance drivers and support senior management in driving future growth in B2B by ensuring products are responsive to changing passenger demands. The Commercial Performance Specialist will play a key role in assessing the performance of new products and concepts and provide insights to enable the B2B team to innovate, keep offers fresh, in line with trends and grow income from our commercial products.

The successful candidate will have an analytical and commercial mindset coupled with a drive for continuous improvement and a desire to be part of the team responsible for ensuring the performance of key commercial products and driving a great passenger experience at Dublin Airport.  

This is a fantastic opportunity for the right candidate to grow their career in a high performing commercial team.

 

• Conduct daily, weekly and monthly analysis of revenue performance across Commercial Concessions products, offering insights and recommendations to senior managers to enhance revenue generation strategies to support the delivery of B2B revenue targets.
• Lead the development of a Concessions Data Dashboard for real-times sales, passenger numbers, category analysis insights and other key metrics moving to a data driven approach to decision making in the business.    
• Develop a robust KPI reporting pack to track financial and operational performance at both portfolio and individual operator level. Identifying areas for improvement and working with the wider B2B team to rectify performance issues.
• Work closely with Operations Account Managers to understand impacts to operational performance.
• Support Business Development across the B2B portfolio by assessing the performance of new products and units.
• Create consistent templates for day-to-day operation and performance reporting.
• Analyse weekly trading reports, collaborating with Operations Account Management team to identify and address drivers of performance.  
• Present monthly/quarterly progress updates on financial and KPI performance.
• Prepare and deliver Quarterly Business Reviews with Concessionaires (QBRs) focusing on future initiatives and continuous improvement as well as assessing past performance.
• Engage with concessionaires to understand their business and share relevant Dublin Airport statistics & reports including passenger numbers to improve their operation at Dublin Airport.
• Conduct Ad-Hoc analyses as required to support business decisions.
• Collaborate with B2B Senior Managers and Finance teams to accurately forecast revenue projections across the B2B Portfolio.
• Ensure alignment with the daa strategy.
• Champion the future of the business and its ambition to deliver a best-in-class journey for our passengers and increased revenues for Dublin Airport. 

Experience

• A minimum of 2 years post graduate experience in a relevant field is essential.

Skills

• Commercially driven with strong business acumen.
• Strong analytical, numeracy and reasoning skills.
• Excellent data interpretation and presentation skills with an ability to look beyond numbers to identify trends and drivers, articulating them clearly and concisely.
• Excellent presentation and communication skills. 
• High attention to detail and excellent quality control. 
• Ability to work under pressure to hard deadlines and handle conflicting priorities.
• Proven project management skills and experience.
• Excellent stakeholder management and communication skills capable of dealing with colleagues and customers at every level.
• Excellent interpersonal skills confident in establishing and maintaining strong relationships at all organisation levels.
• Ability to work in a challenging environment both on own initiative and as part of a team.
• Personal drive and enthusiasm to be part of a team transforming our passenger experience.
• Proficiency with MS Office applications is required.
• Proficiency with Power BI highly desirable.
• Committed to daa values.

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