Travel and Expense Associate (External Agency)

The Travel and Expense Associate is responsible for supporting the administration of the NFL’s travel and expense programs to ensure accurate, timely and policy-compliant processing of travel arrangements and expense reimbursements. The role will support the event staffing initiatives for all League tent-pole events. In addition, the position will provide guidance on travel, expense and event staffing policies to employees and vendors of the League while also resolving issues and maintaining reporting that enables effective cost control.

Responsibilities

• Travel and Expense Policy Administration: Respond to employee inquiries regarding travel, expense and event staffing policies to drive improved policy understanding, reduction in errors and minimize escalations.
• Support Event Staffing and Business Travel Operations: Assist with event staffing processes and related travel coordination for League events and meetings. Aid in analysis of historical event attendance vs. current departmental requests. Support the department in the implementation and consistent application of a new vendor travel approval tool and policy while coordinating with departments, vendors and our third-party travel management company to ensure smooth execution of travel logistics that enables robust controls and a cost-effective travel program.
• Travel, Expense, and Event Staffing Reporting: Execute standard and ad hoc reporting from Concur and other designated travel, expense, and event staffing reporting platforms; ensure data accuracy, completeness, and timeliness when distributing reports to stakeholders. Drive reliable visibility into travel, expense and event staffing activity that supports compliance monitoring, cost tracking and improved decision-making.
• Identify and Resolve Transactional T&E Issues: Investigate discrepancies, rejected expense reports, and system-related issues; partner with internal teams or vendors to resolve matters within assigned scope.
• Ad-hoc Facilities and Administration Initiatives Assistance: Provide administrative and operational support for ad‑hoc initiatives across the Facilities and Administration Department’s core functional areas, including but not limited to League Store, Mailroom, Cafeteria, Office Services, Travel and Expense, Facilities construction projects, and space planning activities. Function as a flexible resource which will enable timely execution of departmental priorities, seamless day-to-day operations and service continuity.

Required Qualifications

• Associate’s degree or coursework in business, hospitality, or a related field required.
• 2+ years of experience in an administrative or operational support role performing routine, task‑based work in travel, expense, event logistics, or a related function.
• Hands‑on experience processing expense reports, travel requests, invoices, or other policy‑driven transactions by applying established procedures and review standards.
• Experience using enterprise systems (e.g., Concur expense reporting, travel booking, or event staffing platforms) to enter data, run predefined reports, and validate accuracy, strong knowledge of Excel for tracking and analysis.
• Ability to respond to routine inquiries from employees and vendors, explain procedures and policies clearly, and escalate non‑standard issues to leadership as required.
• Comfortable working in a structured and fast paced environment with established schedules, priorities and procedures.
• Ability to handle multiple priorities simultaneously as demanded by business needs and easily pivot at a moment's notice.

Preferred Qualifications:

• Prior experience supporting travel and expense programs in a corporate, agency, or shared‑services environment.
• Hands‑on experience using Concur or similar expense and travel management systems.
• Exposure to event staffing, event travel planning, or high‑volume travel periods (e.g., conferences, large meetings, or multi‑location events).
• Familiarity with vendor coordination and working with third‑party travel management companies.
• Proficiency in Microsoft PowerPoint and Excel.

Other Key Attributes / Characteristics

• Service‑Oriented Mindset: Approaches work with a helpful, professional attitude and a commitment to supporting employees, vendors, and stakeholders effectively.
• Detail‑Driven and Accurate: Consistently demonstrates strong attention to detail when reviewing transactions, documentation, and data to minimize errors and rework.
• Reliable and Accountable: Follows through on assigned tasks, meets deadlines, and takes ownership of work within defined responsibiliti