Lead Client Service Representative

Job Functions, Duties, Responsibilities and Position Qualifications:

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Quality is in our DNA -- is it in yours?

You’ve got a passion for patient care. You’re personable, professional, and confident that nobody can find a vein like you. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Location: Las Vegas, Nevada

Days: Monday - Friday

Hours: 7:30 am - 5:00 pm

Full Time/Benefit Eligible

Company: Sonic Anatomic Pathology

• Develops and enforces departmental policies/procedures on servicing clients and quality management
• Documents the client’s concerns and the resolution on an incident report, maintains an incident log of all cases, and generates reports for management
• Proactively monitors the delivery and receipt of pathology reports
• Prepares send out requests and enters send-out results for pathologist review
• Conducts client surveys, analyzes results, and provides recommendations to improve quality and client satisfaction
• Advises the client service team on investigating and resolving client concerns related to specimen pick-up, pathology reports, supplies, quality and turnaround time

• Education/Licensure/Certification:

• High School Diploma, GED, or equivalent work experience.

• Experience:

• A minimum of six months experience in customer service or medical office/healthcare setting

• Requirements:

• Must be competent in Microsoft office software

• Knowledge/Skills/Abilities:

• Knowledge of laboratory policies and procedures.
• Knowledge of medical terminology

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Laboratory Operations

Company:

Laboratory Medicine Consultants LTD

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.