Lead UX Designer

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We’re looking for a Lead UX Designer to thoughtfully contribute to our award-winning, electronic health record and physician practice management product.  

In this role, you will help lead the UX portion of our product development process for multi-disciplinary agile R&D teams consisting of product managers, developers, data analytics specialists, and service operations agents — not to mention our customers — to define, design and test workflows that empower medical practice staff to efficiently and effectively manage the business of patient care while keeping the needs of the patient front and center. 

We’re working to turn a complex and sometimes cumbersome set of processes into a more unified, intuitive, satisfying, and empowering experience for our users. In this role, you will rethink and redesign core medical billing workflows to help doctors and medical practices get reimbursed more quickly and accurately, allowing them to focus more on patient care and less on administrivia.

As a successful candidate, you will be a champion for our users and will embrace the challenge of solving complex problems that present the greatest opportunities to ease the burden on healthcare workers by removing obstacles and creating better paths. You will develop a clear point of view about UX decisions and tradeoffs in collaboration with product and engineering leads. You will function well both independently – making well-informed design decisions on your own – and in collaboration with cross-functional partners in product, engineering, and other disciplines. 

You have an eye for design, and the ability to spot small details that others might miss. You love finding ways to drive incremental but significant improvements that keep us moving towards a greater long-term vision. You bring curiosity, empathy, and a sense of humor to everything you do. 

Job Responsibilities

• Conduct primary and secondary research efforts
• Design scalable, web-based product experiences
• Produce detailed designs and specifications for team projects
• Identify opportunities for improvement in existing products
• Make tradeoffs and decisions about project scope, design strategy, and implementation 
• Seek out and incorporate feedback from users and cross-functional teams
• Promote and demonstrate design best practices for product owners, engineers, and more junior design collaborators
• Proactively seek out and foster relationships and connections across scrum teams to support cohesion and consistency throughout the user’s experience

Qualifications

• 5+ years of professional design experience, preferably including enterprise, financial, or healthcare systems
• Experience solving highly complex problems for users
• Self-directed and comfortable making decisions without perfect information
• Interest in developing a deep understanding of the US healthcare space
• Interest in or experience working with agile/scrum teams
• Ability to articulate your rationale for design decisions
• Portfolio demonstrating good taste, great interaction design skills, and attention to detail

About athenahealth  

• Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. 
• Our Location:  This role is based in Boston, MA.  
• Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you. 

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and impleme