Executive Director, Patient Services (Rare Disease Pharmaceutical Manufacturer)

Company Description

Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!

At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.

Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team:

• Competitive compensation for your work
• Generous time off policy
• Summer Fridays
• Opportunity to broaden your horizons by attending popular conferences
• Emphasis on work/life balance
• Collaborative and team-oriented environment
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

Job Description

The Executive Director of Patient Services will be responsible for overseeing and leading a comprehensive patient services organization for a pharmaceutical manufacturer specializing in rare disease products. This role will manage and optimize the operations of the Patient Support Hub, Field Reimbursement Specialists, Nurse Educators, Continuity of Care team, Financial Assistance programs (including copay cards), and other key functions. The successful candidate will ensure patients receive seamless support throughout their treatment journey, enhancing patient access to therapy and improving overall patient outcomes.

This role offers a unique opportunity to make a significant impact on the lives of patients living with rare diseases by leading a team dedicated to ensuring access, support, and continuity of care throughout their treatment journey.

DUTIES & RESPONSIBILITIES

Primary responsibilities include the following (other duties may be assigned)

Strategic Leadership:

• Develop and execute the strategic vision for Patient Services in alignment with company goals and rare disease therapeutic areas.
• Lead, mentor, and manage a team of professionals across multiple functions, including the Patient Support Hub, Field Reimbursement Specialists, Nurse Educators, and Continuity of Care teams.
• Drive operational excellence, efficiency, and effectiveness across all patient support programs.

Patient Support Hub Management:

• Oversee the Patient Support Hub to ensure patients and healthcare providers receive high-quality support with product access, adherence, and therapy management.
• Implement strategies to improve patient engagement and enhance overall service delivery.

Field Reimbursement & Nurse Educators Management:

• Lead the Field Reimbursement Specialist team to provide in-depth access and reimbursement support to healthcare providers and patients.
• Oversee the Nurse Educator program, ensuring patients receive high-quality education, training, and support to maximize adherence and treatment outcomes.

Continuity of Care & Financial Assistance Programs:

• Direct the Continuity of Care team to ensure patients maintain uninterrupted access to therapy.
• Develop and manage financial assistance programs, including copay cards, patient assistance programs, and other affordability solutions, ensuring alignment with compliance and regulatory requirements.

Stakeholder Collaboration:

• Work closely with internal teams (e.g., Market Access, Sales, Marketing, Medical Affairs, and Compliance) to align patient services initiatives with broader business objectives.
• Build and maintain relationships with external stakeholders, such as healthcare providers, specialty pharmacies, payers, and advocacy groups.

Data & Performance Management:

• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of patient support programs and drive continuous improvement.
• Utilize data analytics to identify trends, insights, and opportunities to optimize patient services.

Compliance & Regulatory Oversight:

• Ensure all patient services programs comply with regulatory, legal, and corporate policies, including those related to privacy, reimbursement, and financial assistance.
• Stay informed about industry trends, regulations, and best practices, particularly within the rare disease space.

Qualifications

Education:

• Bachelor's degree in life sc