Weekend Account Coordinator

Description

CLM Midwest is a regional commercial facility maintenance contractor with a local presence who partners with some of the nation's leading retail, convenience store, and restaurant brands. We are a long-established, self-performing company that provides install, break/fix, and emergency services. This career opportunity is available as our new and current client base has expanded this year needing additional coverage.

The weekend account coordinator is responsible for servicing the relationship between CLM and our clients. The person in this role is a key player in the partnership and solutions we provide. Continuous 24/7 service, problem solving, and communication with key facilities stakeholders makes our team the "go-to" vendor for keeping their locations safe, functional, and maintained. Our weekend account coordinators also work closely with internal technician dispatch and vendor dispatch teams to tie the work order process together start to finish. The focus of this role is client facing communication and operations. Successful candidates must have strong people and communications skills, be organized and business conscious, and be able to work in a fast-paced commercial maintenance environment. Common sense and decisive decision making for prioritizing and triaging work orders is key in this role (ie. broken plumbing flooding a restroom or car strike damage takes precedence over non-emergency work orders).

In regard to the weekend schedule for this position, we have some latitude to work together on a schedule that fits best for both your needs as well as our teams - either part time or full time. Our weekend account coordinators play an important role in handing off pending work orders to the evening and weekday teams. Some example schedules include:

Two 12's: Sat-Sun

Three 10's: Fri-Sun; Sat-Mon

Four 10's: Thurs-Sun; Sat-Tues

Primary Responsibilities

· Facilitate delivering exceptional customer satisfaction

· Monitor dashboards and maps for ongoing work orders

· Point person for escalated client communications and initiatives

· Maintain and communicate client expectations to internal operations teams and vendors

· Monitors compliance to service level agreements

· Participate in small project estimates, pricing and approval

Requirements

· 2 or more years of customer management experience

· 2 or more years of facilities maintenance, service company, or property management experience

· Experience in a project management capacity including all aspects of process of communication and execution

· Time management and organizational skills; ability to manage multiple projects at once, prioritize them and complete by target date

· Bachelor’s degree or equivalent work experience

· Financial literacy and general knowledge of business practices

· Excellent verbal and written communication skills

· Strong computer skills; proficient with Microsoft Office products and WOM platforms

· Ability to delegate assignments and responsibilities with strong follow-up

· Thrives in a dynamic, fast-growing company; collected and conscientious