Retail Associate - Tennis Warehouse & Running Warehouse Georgia

Description

$16.00 - $19.00 an hour

Hiring part time and full time

Evenings and Saturday shift required

About Us:

We are an e-commerce company, specializing in a diverse range of sports and recreational products. At Sports Warehouse, we cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service. 

Sports Warehouse is comprised of:Tennis WarehousePickleball WarehouseRunning WarehouseTackle WarehouseRiding WarehouseInline/Ice/Derby WarehouseSkate Warehouse

Benefits & Perks 

Full Time Employees: 

• Medical, dental and vision benefits 
• Paid vacation time 
• Life and short-term disability insurance 

All Employees: 

• Merchandise discounts with all Sports Warehouse companies 
• Access to on-site fitness facility 
• Paid sick time 
• 401(k) and profit-sharing programs 
• Opportunities for growth 
• Employee appreciation events 

Purpose of Position:

• Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.???  
• Maintain store inventory and presentation via stocking, merchandising, and cleaning.? 

Duties and Responsibilities 

Customer Service

• Greet customers and offer warm hospitality throughout their visit.
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner, including all Sports Warehouse curbside pick-up costumers.
• Display a comprehensive and current understanding of company policies, procedures, products and services.
• Offer outstanding customer service, meeting customer needs and exceeding expectations whenever possible.
• Maintain store inventory and appearance, engaging in stocking, merchandising and cleaning, either proactively or by assignment.
• Be flexible during busy times by helping fellow co-workers and multi-tasking.
• Maintain a safe and clean work environment.
• Continuously learn and develop skills, procedures and information relevant to the position.
• Understand resources available to locate answers to product questions.
• Communicate with other departments when necessary, regarding any customer issues.
• Other necessary duties deemed necessary in the daily operation of Sports Warehouse.
• Additional responsibilities may include participating in training clinics and providing product feedback for use on the website.

Racquet Service 

• Carefully and efficiently install strings according to racquet specifications.
• Identify possible damage or defects to racquets and/or strings and assess the necessary corrective actions.
• Repair and/or replace accessories as needed.

The ideal candidate

• Prior retail sales, cashier, or customer-focused experience preferred.
• Passion and knowledge for Tennis, Pickleball or Running preferred.
• Stringing experience a plus.
• Listen well to customers and serve them in a manner that is friendly.
• Solve problems with creativity.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate effectively, encourage others and behave professionally.
• Take an all-hands-on-deck approach to support the team across the store.
• Take direction well and learn in a fast-paced environment.
• Focus, maintain attention to detail and balance multiple duties in a dynamic environment.
• Work independently and productively, stay motivated and appropriately prioritize tasks.
• Recognize the need to ask for assistance.
• Function as part of a team, having a positive attitude and strong work ethic.
• Demonstrate a sense of pride in your work and represent Sports Warehouse in a positive manner.

Requirements

• Proficient in Microsoft Office Suite. 
• Demonstrate ability to learn new software applications. 
• Communicate clearly and professionally during conversations.  
• Demonstrate active listening skills.  
• Approach problem-solving with creativity and innovation. 
• Exhibit a professional demeanor in all interactions.  
• Interpret and execute written and verbal instructions accurately. 
• Follow directions well and gain