Director, Patient Experience

Who You Are

You’re a collaborative professional, driven by the potential to make a meaningful impact in healthcare. The challenges of healthcare don’t deter you—instead, you see them as opportunities to find innovative solutions that benefit the partners, people, and communities we serve. Honest Health’s commitment to purpose, innovation, communities, and kindness resonates with you, inspiring you to bring commitment, creativity, and compassion into your work. You’re ready to join a team focused on reimagining primary care for a healthier future that benefits all.

Does this sound like you? If so, we should talk.

 

Who We Are

At Honest Health, we believe in purpose and partnership to lead the transformation in primary care. Our team of healthcare experts and clinicians collaborates with a range of stakeholders—from health systems, physician organizations, and payers to providers, practices, and patients — to deliver innovative solutions that elevate care, control costs, and support long-term health. Guided by our core values, we’re creating a value-driven model that creates lasting benefits for everyone, now and into the future.

For us, that's just an Honest day’s work.

Your Role 

​​As the Director, Patient Experience, you will be responsible for owning and improving CAHPS (Consumer Assessment of Healthcare Providers and Systems) and patient experience strategies for our providers and members.  You will be our subject matter expert on CAHPS and other patient experience metrics, work with provider partners to identify barriers to a high-quality member experience, and design, implement, measure, and refine tactics to improve patient experience. Our members are the core of our business, and this role is focused on ensuring best-in-class experiences.  You will be a critical partner within our Quality team and work closely across the organization with our market leadership, care delivery staff, and analytics teams.  

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Primary Functions of the ​Director, Patient Experience​ Include: 

• ​​Act as the CAHPS subject matter expert and strategy lead:  

• ​Oversee the administration of the Official CAHPS survey for ACO REACH (Realizing Equity, Access, and Community Health). 

• ​Identify a method for measuring CAHPS performance for Medicare and ACO REACH throughout the year. 

• ​Create CAHPS improvement toolkits for practices. 

• ​Be the voice of the patient to inspire improvement and develop differentiated experiences for the people we serve. 

• ​Take the insights and feedback you have developed and lead the change by creating actionable improvement with internal departments and joint-venture partners, measuring the success. 

• ​Collaborate across the organization to develop a patient experience approach from onboarding, ongoing engagement, and retention. 

• ​Perform other related duties as assigned.​ 

 

How You Qualify 

You reviewed the Who You Are section of this job posting and immediately felt the need to read on. This makes you a match for our innovative culture. You accept things change quickly in a startup environment and are willing to pivot quickly on priorities.<