Guest Services Coordinator - Full Time - San Diego Zoo Safari Park

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.


HOW YOU WILL IMPACT OUR MISSION
The Guest Services Coordinator supports all areas of Guest Services as assigned; coordinates event logistics with other departments and outside parties; coordinates volunteers and staff as assigned; supports on site guest and event client communication as assigned; assures preparation of necessary materials and supplies; and provides proactive hospitality at all times. This position reports to the Attractions & Transportation Enhancement & Compliance Manager.

WHAT YOU WILL DO
• Coordinates event logistics on behalf of Guest Services, including the work of event staff. Acts as liaison to other departments and outside parties.
• Supports all on site functions of Guest Services as assigned; Volunteer Services, Attractions & Transportation, Guest Ambassadors, and Admissions.
• Supports Duty Manager as required by responding to guest incidents, actively resolves guest complaints, ensures readiness of facilities, and provides proactive hospitality at all times.
• Coordinates administrative duties associated with operational readiness of assigned area within Guest Services department.
• Improves the guest experience through thoughtful and deliberate attention to detail.

WHAT WE ARE LOOKING FOR
San Diego Zoo Wildlife Alliance seeks an individual with prior experience coordinating operations within attractions, hospitality, and entertainment environments to join our Attractions & Transportation team. We seek an individual who will collaborate, brainstorm, problem-solve, and support daily operations with a commitment to safety and guest services. Strong organizational skills are required to stay on top of multitasking duties in a fast-moving environment without difficulty. Project management experience and proficiency in Microsoft Office programs are strongly desired. Highly motivated, enthusiastic, collaborative, and personable applicants are encouraged to apply. Must be 18 years of age.

• JOB EXPERIENCE
◦ Experience and/or course work that demonstrates general knowledge of tourism, hospitality, event/meeting coordination, fund-raising, group sales, catering, or recreational experience.

• EDUCATION AND CERTIFICATIONS
◦ Bachelor's Degree in communication, public relations, marketing, business administration, hospitality management, or a related field or equivalent specialized training.

• SKILLS AND KNOWLEDGE
◦ Ability to work effectively with teams and with others in a diverse environment.
◦ Effective customer relations skills and practices.
◦ Able to use office and radio equipment.
◦ Must have strong verbal and written communication skills.
◦ Must have strong attention-to-detail.


SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER
• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program
IMPORTANT DETAILS
• Location: Escondido, CA
• Position Type: Hourly Full-Time Non-Exempt Position
• Hourly Rate: $26.19

Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person.

If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org. If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately.

Be an ally for wildlife by