FRFS Enterprise Services Consultant

Company

Federal Reserve Bank of Atlanta

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH® (Automated Clearing House), Check Services, and the FedNow® Service. In 2020, we undertook a strategic effort to transform FRFS from a product and support office framework to a national, enterprise-focused organization. The enterprise structure integrated the prior retail, wholesale, cash, and customer relations product and support offices into a new organization, which was further joined by the FedNow team in early 2024. Our North Star strategy, with the new structure, is to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.

We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.

We value the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.

Position Summary:

With appropriate oversight, provides consultative expertise to support and/or lead strategically important enterprise initiatives at the Division, District, Federal Reserve Financial Services (FRFS), and/or System level. Leverages and applies expertise in payments, payments systems, business processes and/or other specialized expertise to support projects and analysis related to FRFS priorities. Collaborates independently with initiative and project owners to provide expert advice and direction to enhance business outcomes.

Key Responsibilities:

• Provides consultative, technical, development, project management, and/or analytical expertise to support Federal Reserve Financial Services (FRFS) strategic initiatives, projects, and analysis; May function as a team and/or project lead in performing these responsibilities, coordinating work and deliverables for team participants.
• Identifies and assesses strengths, weaknesses, risks, or gaps in existing business-line architecture, business practices/ processes, or related data, and develops or recommends viable solutions or appropriate mitigation strategies.
• Understands risks and impact of potential changes (system & operational) on workflow and throughput performance to develop effective testing and arrives at a logical balance between cost, quality, production, and control.
• Continually engages in professional development to maintain a high level of knowledge in field(s) of expertise and general payments to best support the Federal Reserve's strategic vision.
• Under minimal supervision, scopes and manages own work by outlining initiative, project, or analytical requirements in terms of resources, equipment, time, and/or costs. Develops or assesses business requirements, overall project plans, and or relevant data structures. Directs small scope efforts to other team members as appropriate and monitor’s progress. Communicates progress, findings, output, and deployment plans to appropriate levels of leadership and all constituents.
• Acts as an escalation point for conflicts, risks, issues, and action items as brought forth by leadership, initiative owners, or team members and responds to issues or problems that arise with proposed solutions to keep deliverables/outcomes on schedule and ensure overall timely and effective completion.

Education: Bachelor's degree or 4 years equivalent experience preferred

Experience: 8+ years preferred

Qualifications:

• Financial Services Banking Operations and Systems

• Payment Systems Functionality

• Quantitative Analysis

• Excellent oral and written communication skills

• Functional expertise

• Programming

• Networking

• Microsoft Desktop/Server Knowledge

• Data management

• Applicable Industry Certification(s) (e.g. AAP, MCSA, MCSE, Microsoft Office)