Program Manager - Knowledge Management - Machine Learning Intelligence Operations

Elevate your career by leading multi-faceted programs, integrating machine learning and artificial intelligence solutions for a dynamic impact across operations and the firm.

As a Program Manager in the Knowledge Management team within the Machine Learning Intelligence Operation group, you will lead the delivery of innovative AI and machine learning solutions that drive impact across our operations. You will collaborate with diverse teams to shape product roadmaps, manage program execution, and enable enterprise-wide innovation. In this role, you will help foster a culture of inclusion, continuous learning, and operational excellence. Your work will directly influence how advanced technology solutions are delivered and adopted across the firm. Join us to make a difference for millions of customers and employees while advancing your career in a supportive, growth-oriented environment.

Required or Additional Information

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Job Responsibilities

• Lead the planning, execution, and delivery of AI/ML initiatives from inception to value realization, ensuring alignment with strategic goals
• Define program roadmaps, track key milestones, manage interdependencies, and proactively identify and resolve risks and blockers
• Manage risk and issue mitigation plans and escalation processes, ensuring transparency and accountability across teams
• Facilitate alignment and shared understanding across data scientists, engineers, legal/risk/controls/compliance teams, product managers, designers, data analytics, and business stakeholders
• Prepare and deliver high-impact updates, briefing documents, and executive presentations that inform decision-making and drive outcomes
• Build strong relationships across matrixed teams to influence without authority, mobilize resources, and secure commitment to timelines and scope
• Apply agile principles and delivery best practices to ensure quality, velocity, and adaptability in a fast-paced delivery environment

Required Qualifications, Capabilities, and Skills

• 7+ years of experience in program or project management
• Strong experience in managing programs in fast-paced, high-ambiguity, matrixed environments
• Experience working directly with senior executives and technical teams
• Excellent organizational and problem-solving skills, with the ability to operate several steps ahead, anticipating needs, dependencies, and risks
• Bachelor’s degree in Business, Engineering, Computer Science, or related field
• Proven track record of leading diverse stakeholders toward a common goal in highly complex environments
• Clear, concise communicator who can tailor messaging to senior leadership, technical teams, product teams, and business partners
• Strong command of tools and methodologies (e.g., Agile, Kanban, RAID logs, OKRs) to drive accountability and results
• Familiarity with machine learning workflows, data pipelines, model lifecycle management, and ethical/operational considerations

Preferred Qualifications, Capabilities, and Skills

• 7+ years of experience in program or project management, preferably in technology, AI/ML, or data-focused environments
• Master’s degree in Business, Engineering, Computer Science, or related field
• Delivery of AI/ML solutions in an enterprise context (e.g., model deployment, governance, model operations)
• Experience in startup, innovations, early product development environments
• Experience with regulatory/compliance-heavy domains (e.g., healthcare, finance)
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and machine learning/artificial intelligence (e.g., OpenAI)

Impact and Opportunity

This role is at the heart of one of the most strategic and transformational areas in the firm. As a trusted driver and partner of execution, you will impact how advanced technology solutions are delivered to market, influencing outcomes across the organization. You’ll play a critical role in ensuring responsible AI adoption and accelerating the pace of innovation.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the hea