CPW Customer Service Representative Administrative Assistant II - Northeast Region - Denver, CO
State of ColoradoAbout the role
Posting number: PMA 01967 06/26
Department: Department of Natural Resources
Division: Colorado Parks & Wildlife
Job classification: Administrative Assistant II
Posting type: Open & Promotional
Categories: Administrative Assistant, Clerical & Data Entry, Parks and Recreation, Parks, Natural Resources, Customer Service, Office and Administrative Support, Wildlife
Summary
Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children.This posting is only open to residents of the State of Colorado at the time of submitting your application.
We invite you to explore our website at https://dnr.colorado.gov/about-us to find out more about the work we do to manage Colorado’s natural resources for today – and tomorrow.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.
In addition to offering rewarding, meaningful work, we offer:
- Medical and Dental plans
- Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
- Paid life insurance
- Short- and long-term disability coverage
- Employee Wellness programs
- Flexible Spending Accounts
- Health Savings Accounts
- 11 paid holidays per year plus generous vacation and sick leave
- Flexible work schedule options and remote-work options
- Career advancement opportunities throughout the State system
- Some positions may qualify for the Public Service Loan Forgiveness Program.
COLORADO PARKS AND WILDLIFE
Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.
The Northeast Region of Colorado Parks and Wildlife has 15 State Parks and more than 70 State Wildlife Areas and exists to provide outdoor recreation and wildlife management in the northeast region of Colorado. In addition to oversight of the state parks and wildlife areas this unit manages regional outreach, education, customer service, and regional specialists managing water, energy and land use development, heavy equipment projects, trails program, capital development, and administration.
Examples of duties
The primary purpose of this position is to provide customer service to CPW customers – walk in, call in, and by email; including sales of wildlife and state park products, maintenance of customer records, providing information through direct communication and with brochures, bulletin boards, and other information products. Position handles payment, including license and pass fees, payment of citations, fees for bird release permits and runs the cash register. The position answers phones and talks with customers about hunting, fishing, state parks, license and permit products, wildlife and wildlife regulations, prevention of conflict with and living with wildlife and associated report forms. The position also provides internal customer service through administrative duties such as dispatching for officers, management of the regional office copy machines, maintenance of animal seals log and stocking of supplies, front desk dispatch and contact with volunteers, pickup/delivery and distribution of mail, orders office supplies kept in stock, ensures office machines are operational and serves as contact w/repair vendor, inputs information into various databases, and oth
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