Manager, IT Field Operations

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job Description:

Manager, IT Field Operations will report to OneOncology’s Sr. Manager, IT Field Operations. As part of OneOncology’s technical support team, this role will act as an IT team leader for a partner practice of OneOncology. The Manager, IT Field Operations, is tasked with assuring excellent IT service while being customer-facing and must demonstrate unparalleled customer service. The Manager, IT Operations will lead the local IT department and projects in partnership with the OneOncology central IT services team. The role will be responsible for training, supporting, and leading the IT team supporting one of our partnered practices. This role will represent the OneOncology IT team and interface with practice stakeholders to ensure that IT service delivery to the practice is constantly developing and improving.  

This is a full-time position requiring on-site presence at various New Jersey locations depending on daily work assignments and projects.  

Responsibilities 

• Acts as a liaison between practice stakeholders and OneOncology technical support teams.  

• Participates in timely communication and tracking when emergency or escalated issues arise. 

• Leads and oversees technical projects in alignment with practice goals. 

• Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects. 

• Responds to and resolves requests for assistance with computer systems and provides superior customer support (“white glove”) experiences for users. 

• Leads efforts to improve practice IT department pro