Healthcare Client Service Manager

<p></p> <table style="width: 1220px;" width="708"> <tbody> <tr> <td style="width: 948.953px;" width="704"> <p>Centria Healthcare was founded in 2009 as a provider of Private Duty Nursing services for the pediatric and post MVA population. We believe in providing exceptional care for our patients where they are most comfortable- in their own homes. Centria Healthcare hires caring, professional and dedicated nurses and home health aides. A healthy work life balance is considered in the structure of our organization. We want our clients and staff healthy and happy. We love what we do and have a high expectation of service. We are growing tremendously and are looking forward to adding great individuals to our team. We understand that our employees are our greatest asset.</p> <p><strong>&nbsp;Position Overview:</strong></p> <p>The Client Service Manager (CSM), you will be responsible for managing the delivery of in-home care to a group of catastrophically ill or injured clients across the state of Michigan. Client Service Managers manage a large team of healthcare professionals (such as Nurses, Aides, etc.). The CSMs coordinate the logistics of care, negotiate pay rates, perform human resources functions, and work collaboratively with their team and clients through high-pressure situations.&nbsp;</p> <p><strong>&nbsp;Salary:&nbsp; &nbsp;$55,000 to $58,000K with potential $10k annual raise based on KPI &nbsp;&nbsp;</strong></p> <p><strong>Responsibilities:</strong></p> <p>The ideal candidate must be able to perform the following essential job functions with or without reasonable accommodations:</p> <ul> <li>Attends and participates in meetings, conference calls, and Case Opens as required.</li> <li>Regular communication with clients regarding quality of care and general satisfaction.</li> <li>Review patient satisfaction surveys.</li> <li>Quick resolution of any complaints and issues.</li> <li>Communicating with case manager and members of care team to ensure goals are being met.</li> <li>Record issues, complaints, and all other pertinent communications with clients in client chart.</li> <li>Develop and manage Centria staff to accommodate current client needs and future growth.</li> <li>Source qualified candidates, conduct interviews and orientations.</li> <li>Attends and participates in meetings, conference calls, and Case Opens as required.</li> <li>Work with office support staff to ensure proper screening is done on field staff.</li> <li>Conduct performance reviews with staff as scheduled or on an “as needed” basis.</li> <li>Communicate regularly with Operations Director to keep apprised of new staff,