Specialist, Enterprise Servicing

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job engages with merchants, communicates operational processes, solicits client feedback, demonstrates product knowledge, assists in account configurations, handles client issues, monitors account activity, acts as the primary contact for client issues, collects feedback, identifies growth opportunities, and understands the importance of merchant satisfaction. It involves ensuring timely resolutions and enhancing client experiences.

Job Description:

Essential Responsibilities:

• Engages with merchants to identify their needs and provides timely responses to requests. Conducts regular check-ins to enhance relationships.
• Communicates clearly and effectively with merchants about operational processes and product features. Shares relevant updates to keep clients informed.
• Actively solicits client feedback to identify service improvement areas. Implements minor changes based on this feedback to enhance the client experience.
• Demonstrates foundational knowledge of product features and functionalities, addressing basic client inquiries effectively.
• Keeps informed about basic industry trends and regulations relevant to merchant services, sharing insights with clients as needed.
• Assists clients in account configurations, providing guidance on standard offerings and features.
• Handles standard client issues independently, ensuring timely resolutions and effectively managing client expectations.
• Monitors basic account activity to identify potential issues and responds as needed.
• Acts as the primary contact for client issues, ensuring needs are promptly addressed with minimal escalation.
• Acknowledges and utilizes the role of feedback in service improvement, collecting feedback during interactions and sharing insights with the team.
• Recognizes general signs of growth opportunities within merchant accounts, such as increased transaction volumes or new service inquiries.
• Understands the importance of merchant satisfaction in retention efforts and can articulate how positive experiences impact loyalty.

Expected Qualifications:

• 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such requ