Sr Business Analyst, Premium Products and Experiences

Center 1 (19052), United States of America, McLean, Virginia

Sr Business Analyst, Premium Products and Experiences

This is your opportunity to join the Card Onboarding Team, which designs and oversees the customer experience from the approval moment through successful onboarding for all new Card customers (approval page, welcome kit, card activation, account set up, Early Spend Bonus communications). One of our team’s new strategic goals is to “Deliver Enterprise Value” focussing on converting Capital One’s credit card customers into broader Capital One Enterprise customers by seamlessly and intelligently integrating enterprise products such as checking and savings accounts, small business cards, and referrals into their early journey. 

 

This role will be focused on leading our bank cross-sell initiatives, taking it from marketing campaigns to a multi-faceted cross-channel Bank growth channel. You will partner with the product team to chart the course for integrating bank cross-sell in onboarding product experiences and work with a cross-functional team spanning across bank and card organizations to deliver these strategies. 

To be successful in the role, you will need to be a well-rounded 'business athlete’ — a creative, analytical, and technically proficient problem solver who understands both the dynamics of the business and the competitive landscape. The ideal candidate is resourceful, motivated, and self-sufficient, with demonstrated success in spearheading cross-functional projects that drive the growth and success of a business.

As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

General Responsibilities:

• Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations

• Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products

• Marketing: Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies

• Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis

• Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan

• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment 

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• Bachelor’s Degree

• At least 1 year of experience in analysis

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics,