Account Representative

Location:

2721 N Central Ave, Phoenix, Arizona 85004 United States of America

Job Duties: 

• Perform a monthly review of inventory sub-system to correct obvious errors. 

• Work with the field entities on how to avoid errors from being introduced into the sub-system. 

• Review system processes to identify errors and correct as necessary. 

• Recommend and implement changes to existing or new processes. 

• Support the annual physical inventory count. Value the inventory and reconcile to the ledger. 

• Take inbound calls from corporate customers and U-Haul associates to research/resolve billing issues 

• Make outbound collection calls on past due corporate accounts. 

• Take payments, issue credits and refunds. 

• Perform a monthly review of inventory sub-system to correct obvious errors. 

• Work with the field entities on how to avoid errors from being introduced into the sub-system. 

• Review system processes to identify errors and correct as necessary. 

• Recommend and implement changes to existing or new processes. 

• Support the annual physical inventory count. Value the inventory and reconcile to the ledger. 

Additional duties may include but are not limited to: Research and reconcile un-applied payments, make corrections to historical transactions, determine if reservations should be granted for accounts on hold or past due. Must be able to work quickly and make accurate detailed call notes for all inbound/outbound and electronic communications. Test and report issues on new system implementation. 

Requirements:  

• High level of accuracy 

• Must be able to work in a fast paced environment 

• Excellent note taking skills 

• Ability to type 45 wpm 

• 10-key proficient 

• Comfortable using a computer and Microsoft office programs 

• Must be able to pass background, drug, and credit check 

Education: 

• High school diploma or equivalent 

U-Haul Offers: 

• Full Medical coverage 

• Prescription plans 

• Dental & Vision Plans 

• New indoor fitness gym 

• Gym Reimbursement Program 

• Registered Dietitian Program  

• Weight Watchers  

• Onsite medical clinic for you and your family 

• Career stability 

• Opportunities for advancement 

• Valuable on-the-job training 

• Tuition reimbursement program 

• Free online courses for personal and professional development at U-Haul University® 

• Business and travel insurance 

• You Matter Employee Assistance Program 

• Paid holidays, vacation, and sick days  

• Employee Stock Ownership Plan (ESOP)