Manager, Subscription Services

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For eight straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE…

The Subscription Services team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. The Evergreen Subscription Services team is responsible for closely working with Sales, Finance, and Support while managing subscriptions, co-terms for up-sell opportunities, and supporting the company’s strategic subscription renewal strategy & process.

The Manager, Subscription Services will have the responsibility to lead a team of high performing sales individuals helping them achieve near and long term growth targets for renewals.  Your ability to lead a team and drive business processes will contribute to the team’s mutual success.   

In this role you will:

• Grow Theatre business YoY (dictated by company goals) 
• Drive Up-sell and Cross-sell with 20% attach rate (VP criteria)
• Actively and accurately report forecast pipeline and performance 
• Build, manage, lead and inspire a high-performing sales team to achieve near and long term growth targets
• Conduct weekly 1:1 check-ins with direct reports to build continuous cadence, build morale, and any additional actions required
• Bi-yearly reviews of the team performance
• Act as the first line of customer escalation in-region
• Identify opportunities and develop strategies to improve sales process, efficiency, and productivity across the renewals organization
• Actively partner with cross-functional teams to drive deal closure
• Manage up and down to strategically connect the team goal with the bigger picture at the Org and Company level
• Understand KPIs and build stories with the data

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• Bachelor’s degree or equivalent
• 2+ years or demonstrated leadership experience in a supervisory team lead role
• Prior experience with subscription services a plus 
• Strong interpersonal skills / team player
• High integrity, ethics and humility
• Ability to build and maintain credibility with all cross functional teams
• Industry knowledge preferred
• Highly organized / strong time management skills
• Excellent written and oral communication skills
• Self-starter and ambitiously pursues improvement
• Solid Salesforce aptitude
• Advanced computer skills required (e.g. Excel, MS Access, SQL queries)
• Organizational and follow up skills, problem solving and analytical skills
• Must be willing and able to work in an open office, team environment

The annual base salary range is: $107,800 - $162,400. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com  for more information.

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions,