Registered Nurse (RN), Ambulatory Telehealth

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

The Ambulatory Telehealth RN is responsible for providing comprehensive nursing care through remote telehealth services. This position involves patient assessment, triage, care coordination, patient education, population health management, and patient navigation in UC Health ambulatory clinics using telehealth technology.  The Ambulatory Telehealth RN plays an integral role in the management of patients’ care and is expected to collaborate with UC Health providers and staff to ensure high quality patient centered care.

PATIENT POPULATION - (CLINICAL ONLY):
•    Engages in population appropriate communication.
•    Has knowledge of growth and development milestones and tasks.
•    Gives clear instructions to patients/family regarding treatment.
•    Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
•    Identifies any physical limitations of the patient and deploys intervention when necessary.
•    Recognizes and responds appropriately to patients/families with behavioral health problems.
•    Interprets population related data and plans care appropriately.
•    Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. 
•    Recognizes and responds to signs/symptoms of abuse or neglect.

PATIENT ASSESSMENT & INTERVENTIONS:
•    Conduct initial patient assessments via telehealth platforms including timely hospital and/or ED discharge assessments
•    Utilizes the nursing process (assess, diagnose, plan, implement, and evaluate) to address patients’ concerns completely.
•    Monitor patients’ response to care plan goals 
•    Manages inbound calls from patients, families, and UC Health care team members.
•    Adheres to established policies and procedures for the nurse triage and/or escalation process.
•    Initiate and implement individualized patient care plans in collaboration with other healthcare providers based on clinical assessments, disease process, and patient’s identified psychosocial needs.
•    Maintains and expands knowledge of nurse telehealth processes and clinical expertise regarding population served
•    Able to recognize abnormal labs or results and collaborate with care team when changes are identified.
•    Anticipate changing needs of patients and families based on care plan and act proactively to reduce delays in care, reduce financial toxicity, and increasing patient satisfaction.
•    Coordinate care plans in collaboration with healthcare providers.
•    Facilitate referrals to specialists and other ancillary health services.

PATIENT EDUCATION:
•    Educate patients and their families about health conditions, treatment plans, medications, and self-care techniques.
•    Offer guidance on managing chronic conditions and preventative care.
•    Reassess for understanding and re-educate as needed.
•    Supports patients and families in understanding telehealth processes
•    Documents outcomes of patient/family/designee teaching and response appropriately.

DOCUMENTATION & COMMUNICATION:
•    Maintain accurate, timely, and professional documentation of patient interactions utilizing electronic platforms and according to system and departmental protocols.  
•    Ensure compliance with regulatory and organizational standards; maintains confidentiality of information and data security.
•    Utilizing MIDAS effectively to report system patient safety concerns.
•    Communicate effectively with patients and healthcare providers regarding test results, treatment plans, and follow-up care.
•    Address patient concerns and provide support and guidance to address questions and concerns via remote platforms.
•    Evaluate needs and escalate patient issues to appropriate team members utilizing technological avenues.
•    Utilizing all technology platforms, collaborates with social workers, dietitians, and other healthcare professionals to address the needs of patients.
•    Documents plan of care reflective of collaborative practice with other health care team members.
•    Follows up with patients as promise