Business Analyst - Tax Systems

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The mission of the Department of Revenue is to collect tax and non-tax revenue due to the City and tax revenue due to the School District of Philadelphia while providing service to customers that is fair and efficient and ensuring that the City provides services that the residents can see, touch, and feel. The Department’s collections enable the Administration to invest in the Mayor’s strategic priorities, including housing, education, and making Philadelphia the safest, cleanest, and greenest big city in the nation with economic opportunity for everyone.

Job Description

Position Summary:

The Business Analyst or (Philadelphia Revenue Information System Manager (PRISM) Support Liaison (PSL)) will join an established, experienced, and dynamic team responsible for the continuous improvement of PRISM, the Department of Revenue’s tax software system. The PRISM team works in a supportive and cooperative environment that values asking questions, new ideas, and continuous learning. PSLs develop expertise in a particular functional area of PRISM through teamwork and work with their counterpart subject matter experts in Department of Revenue operational units.

The PRISM Support Liaison is responsible for daily coordination with operations to collect, understand, and analyze information related to the organization and its processes to apply Revenue’s Tax System (PRISM) practicality. Work with the selected vendor to analyze processing problems so the vendor may develop and implement solutions to system issues. The position functions and primary subject matter expert to connect PRISM system functions with practical applications for end users. The position recommends solutions or alternative practices to improve systems or communication, including developing letters for taxpayers. Gathering and organizing information about problems or procedures to be improved and partnering with stakeholders to resolve problems is a significant aspect of the work.

Day-to-day work includes responding to requests for system changes, testing software improvements before they are rolled out, and participating in design sessions for version updates. The PSL team also supports business users directly through consultation, needs assessment, troubleshooting, and training in partnership with the training team.

Essential Functions:

• Assist in creating/maintaining Standard Operating Procedures for each unit.
• Perform testing of SQRs or identification of appropriate testing resources.
• Assist with the maintenance of training guides and help topics.
• Participate in Letters and Forms Committees by applying PRISM subject matter expertise.
• Coordinate with Revenue business units to collect, understand, and analyze data related to organizational processes and implementation of PRISM applications.
• Work with Revenue business units to recommend, plan, prioritize, and implement changes for system improvement.
• Build test data, identify resources, and perform testing of software, customer accounts, and scenarios that evaluate product functionality and imitate end-user experiences.
• Perform quality assurance testing to
• Verify the functionality of products, product updates, and new features before public release.
• Ensure improvements meet organizational quality standards.
• Identify and remedy operational defects within the software production processes before migration into production.
• Collaborate with Revenue business units and external end-users to investigate, identify and validate customer complaints and product issues.
• Facilitate and lead design sessi