Director, Retail Stores and Donated Goods (40018)

Job Details

Level: SeniorJob Location: S Orange Blossom Trail Headquarters - Orlando, FL 32803Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: NegligibleJob Shift: AnyJob Category: Retail

SUMMARY

The successful Regional Director, Retail and Donated Goods will be a highly energetic, positive leader that brings a blend of strategic leadership, hands on support, and active participation in problem solving to achieve goals. Responsible for 200-300 employees across multiple stores and donation sites with direct reports at the store manager level, all aspects of the territory donated goods and sales growth, cultivation of a support and development environment, execution of consistent operational standards for all stores and donation locations, and ensuring all team members have the supervision, training and tools needed to safely meet operational and personal goals.

Provide guidance, which fosters Goodwill's Mission of Building Lives That Work and Core Principles of:

• Putting People First
• Acting with Integrity
• Making Informed Decisions
• Working in Collaboration
• Stewardship

ESSENTIAL FUNCTIONS/DUTIES

• Hire, manage, motivate, coach, develop and empower a team to maximize their skills and results through daily operational excellence
• Create a culture of accountability
• Work in collaboration with Human Resources to provide fair administration of company policies and procedures
• Mentor and support the development of Retail managers and other team members to ensure bench strength in all areas of the Retail store operations for future growth
• Ensure that management team members understand reports, store performance, areas of improvement and provide actionable processes for improvements
• Be a good steward of company assets through expense controls and execution of all safety and security procedures
• Consistent and effective communication to leadership of the regions performance
• Ability to analyze financial statements and review with assigned store locations
• Auditing assigned locations in production, cash handling, quality assurance and maintenance
• Ability to supervise, evaluate and document the performance of store managers

ADDITIONAL FUNCTIONS

• Constantly analyze business opportunities and create action plans to improve on opportunity areas
• Foster partnerships with support teams (e.g., Human Resources and Asset Protection teams)
• Monitor sales results and analyze data while developing strategies to achieve monthly budgets and improve efficiency
• Lead in a way that is consistent with the Goodwill mission, motivating and developing staff to achieve goals and enhance the relationship with the community
• Instill a proper attitude toward safety and security in employees and trainees, protecting the safety of the customers, and ensuring that all store operations are performed in accordance with the organizations safety and security programs
• Ensure store management is requiring stock rotations, scheduled markdowns, transfer of stock, and store receipt handling in accordance with the organizations procedures
• Handle customer inquiries timely and in an appropriate manner
• Maintain good attendance, well-groomed appearance and appropriate business dress code, including name badge
• Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.
• Perform other duties as assigned.

SKILLS

• Strong people leadership skills, planning abilities, team builder, and results oriented leader with a track record of proven results
• Highly energetic, data driven, and strong written and verbal communicator with a strong sense of urgency, follow-through and commitment to people
• Previous Operational and Retail leadership in a large and successful retailer with multi-unit responsibilities
• Proven ability to create a strong and collaborative environment, foster peer relationships and expand capabilities across all locations within your territory
• Proficient in the knowledg