HR Generalist

TextUs is the leading conversational messaging platform for mobile-first customer interactions. We improve business outcomes by allowing organizations to have amazing, message-based conversations with their prospects, customers, and employees across their entire journey with the organization.

ROLE IMPACT

This role is a great opportunity to support a growing team and ensure TextUs recruits great employees and enables them to do their best work. As the right-hand person to the Director, HR, this individual will refine processes, contribute to cultural initiatives, and take ownership of key HR functions. Ideal for someone who thrives in a well-rounded HR Generalist role.

RESPONSIBILITIES

• Recruiting Top Tier Talent: 
  • Supports Director, HR, hiring managers, and recruiters in high-volume recruiting initiatives
  • Ensures best practices and data integrity within Greenhouse ATS to optimize the hiring process
  • Owns and maintains job descriptions for all roles, ensuring alignment with business needs
  • Conducts structured phone interviews and debriefs for entry-level positions
  • Provides reporting on recruiting trends and gathers hiring team feedback to continuously improve processes
• Team Engagement:
  • Efficiently onboard team with the tools, information, and development opportunities needed for success and retention
  • Leads and continuously improves onboarding, working with the Director, HR to enhance the experience
  • Champions TextUs core values by leading by example and owning culture-building initiatives, including company events
• Compensation & Benefits:
  • Owns and executes payroll processes, collaborating with Accounting and Finance for accuracy and efficiency
  • Subject matter expert in TextUs benefits, including FAMLI and state leave policies
  • Manages ACA and 401k reporting, ensuring compliance with regulatory requirements
  • Stays up to date on employment laws and proactively implements appropriate changes to TextUs
  • Maintains accurate employee data and ensures records are up to date
• Process management & Improvement:
  • Owns and maintains accuracy of all employment documentation, including offer letters, severance agreements, and signing bonuses
  • Streamlines workflows in Greenhouse, Wiki Notion, Google Drive to enhance efficiency and improve the team member experience
  • Continuously evaluates and refines operational processes to support business growth

WHO YOU ARE

• HR Acumen 
  • 2-4 years of experience in an HR function with expertise in recruiting, onboarding, benefits, and compliance
  • Proven ability to manage HR documentation, payroll, and compliance reporting (ACA, 401k) with precision
  • Proficient in HR technology, including Greenhouse ATS, Wiki Notion, Zoom, and core productivity tools (Word, Excel, PowerPoint, Google Docs, ADP)
  • Expertise in HR technology, including Greenhouse ATS, Wiki Notion, and Zoom, with the ability to learn new tools
  • Proficiency with most of the following: Word, Excel, PowerPoint, Google Docs, ADP
• Attention to Detail
  • Results-oriented with strong initiative, high attention to detail, and excellent time management skills, ensuring accuracy in HR documentation and compliance processes.
  • Ability to maintain strict confidentiality of all data and information
• Accountability 
  • Thrives in a fast-paced, high-accountability, team-oriented environment while proactively identifying and driving HR process improvements.
  • Quickly learns and applies new concepts to adapt to evolving HR needs.
• Communication 
  • Spectacular proactive communication skills across a wide range of stakeholders
  • Strong ability to listen, ask thoughtful questions, and articulate HR policies and initiatives clearly
  • Effectively engages with leadership, employees, and external partners to ensure alignment on HR initiatives

INTERVIEW PROCESS

• Initial Zoom Video w. HR Manager / Hiring Manager 
  • Topics: Culture, logistics, skills, role, your questions
• Rembrandt Assessment
  • Topic: The Rembrandt assessment allows TextUs to assess how your personality fits within the role and the TextUs culture. 
• Interview w. Cross Functional Team (Zoom video)
  • Topics: Culture, leadership, skills, role overview, your questions