Customer Experience Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

We have an amazing opportunity available for a Customer Experience Representative.

This account management role focuses on growing recurring revenue-focused channel partners to join Ingram Micro. These reseller partners may have or are interested in expanding a cloud practice in the U.S. selling Microsoft, Google, and other recurring revenue solutions aligned with Ingram Micro. We need a sales executive who thrives in fostering relationships with MSPs and VARs while utilizing proven selling strategies to successfully promote growth of their book of business and build that business with Ingram Micro.

Responsibilities:

• Lead effective sales calls with a target list of resellers to do business with Ingram Micro.
• Successfully manage all sales activities and pipeline updates in Microsoft CRM and communicate updates to business leaders as required.
• Articulate the Ingram Micro value proposition to leaders and decision makers at reseller organizations and persuade them to expand their business with Ingram Micro.
• Achieve a comprehensive understanding of Ingram Micro’s Xvantage Marketplace technology platform and deliver presentations on the platform’s automation benefits to the reseller business.
• Understand revenue and profit goals of our resellers and communicate how a partnership with Ingram Micro will assist in achievement of those objectives.
• Gain knowledge of Ingram Micro’s leading technology vendors such as Microsoft and Google and be able to articulate the value of these solutions to the reseller target list.
• Lead a virtual team of subject matter experts from a variety of internal teams to successfully navigate sales campaigns with multiple decision makers and drive those campaigns to close.
• Host sales meetings and presentations either virtually or face to face and engage Ingram Micro executives with reseller executives.
• Achieve all sales targets, quotas, KPIs.
• Heavy outbound phone calls on strategic growth, subscription renewals, expanding portfolio and service offerings of leads/opportunities.
• Continuous training across Ingram Micro ARR offerings.
• Entries of activities into Xvantage.
• Demo of Xvantage platform to partners through Microsoft Teams.
• Migration of subscriptions from other distributors/direct vendors.

Job Qualifications, Skills, Experience:

• Knowledge of the IT industry, the cloud landscape, and distribution and Ingram Micro’s role in each preferred.
• Microsoft NCE licensing knowledge including migrations.
• Hyperscaler consumption model acquisition (Azure/GCP) basic concepts.
• Proven history in successfully managing and growing customers by managing sales campaigns.
• Experience working in a fast-paced environment with competing priorities and pending deadlines preferred.
• Formal training in strategic selling and complex selling environments, is a plus.
• Excellent written, verbal, and visual communications skills
• Exceptional knowledge of Microsoft Excel, Microsoft Word, and Microsoft PowerPoint and Gainsight.
• Experience in managing sales pipelines with established CRM tools.
• Proven capabilities with sales negotiations
• Will