Director of Product Management, Mobile Publisher

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Mobile is the platform for mobile-first and AI-powered B2C, B2B, and B2E experiences. Our teams seamlessly integrate AI into everyday mobile experiences focused on the end-user. We empower customers and partners to build and deploy consumer-grade, intelligent mobile solutions faster than anyone else.
 

Key focus areas include:

• Drive and Enhance User Engagement: deliver insights, guidance, and features tailored to the mobile user with intuitive interactions.

• Optimize Performance: leverage native UX, On Device AI, and other mobile technologies to reduce latency, improve efficiency, be more sustainable, and reduce reliance on cloud processing.

• Extensibility: provide developers a flexible SDK and tools to accelerate AI development seamlessly into mobile use cases.

Role Description:
We are looking for a Director of Product Management to be part of the Mobile Publisher team. Mobile Publisher is a low code solution that works in partnership with Salesforce Experience Cloud sites. Experience Cloud sites provide authenticated and unauthenticated sites. This is done with little or no code.

Mobile Publisher works directly with an Experience site to transform it from a desktop only app to adding a fully branded companion mobile app. Mobile Publisher enables native tabs and device capabilities such as grabbing the user's location when accessing roadside assistance from the app. Mobile Publisher is also adding AI capabilities to better support Admins and end-users in mobile specific use cases.

To be successful in this role, you need excellent communication, as well as product and program management skills. You will be responsible for ensuring that Salesforce meets the needs of our customers. You will work with internal and external customer requirements as well as different business functions including product ownership experience, driving project features via Scrum/Agile, cross team collaboration, and release management. This role will require you to not only drive the roadmap for your team but also develop the long term strategy of our mobile platform offerings.

In addition, you will be expected to be the biggest advocate of your product to customers through customer feedback sessions, Salesforce events & blogs and even podcasts. You will serve as the loudspeaker of the innovative work your engineering and design team will be doing. You will need to be skilled at presenting your product features with a focus on the business solution with clear communication.

Responsibilities:

• Plan and execute the short term (3-6 months) roadmap of Mobile Publisher product/service day-to-day with developers, tech writing and design.

• Strategize the medium to long term priorities of this team (1-3 years) in order to make our customers/partners successful.

• Gather feedback from internal/external partners & external customers on how the roadmap can be iterated over time to meet their needs.

• Market & evangelize current features & roadmap across multiple mediums (blogs, podcasts, live streams).

• Serve as the main point person for feedback, questions, comments regarding your highly technical product to partners, customers, sales people, customer success people and others.

Requirements:

• BS or MS in Engineering, Computer Science, or related disciplines or equivalent experience in technical leadership roles. MBA is a plus.

• Minimum of 5+ years’ experience in engineering or product management delivering highly technical products (preferably platform products/services).

• Motivated by solving complex problems and bringing order & structure to ambiguity.