AVP, Business Continuity, North America Lead

The AVP, Business Continuity, North America Lead serves as the primary leader for enabling adequate planning and response capabilities for Chubb’s North America businesses and functions. This position is primarily focused on operations in North America (US, Canada and Bermuda) but will be expected to support aspects of Chubb’s Global Business Continuity Management Program, as needed. Domestic travel (10-15%) is required.

This position requires an experienced professional who can provide subject matter expertise in business continuity. The AVP, Business Continuity, North America Lead is expected to work with minimal supervision while overseeing business continuity efforts across all businesses and functions within the region. A signification aspect of this role over the next several years includes ensuring the program continues to implement transformation activities and mature at a pace aligned with Global requirements, including the roll out of a newly implemented software. This person will oversee and support all projects, engagements and needs of the region. This role will report to the VP, Global Business Continuity.

This role operates on an in-office schedule. The ideal candidate will sit in our Philadelphia, PA office. 

Key responsibilities:

• In collaboration with the Vice President of Business Continuity, develops business continuity policies, standards and strategies aimed at mitigating business continuity related risks and leading a world-class BC program for the global organization
• Oversees and directs operational business continuity resources within Bermuda, Canada, and the U.S. while developing, maintaining and leveraging partnerships across other global regions to ensure alignment and consistency in the program
• Leads business-embedded “Business Continuity & Resilience Leads and Coordinators” in the execution of full BC lifecycle and any additional program enhancements, trainings, and ad-hoc initiatives 
• Provide training on BCM products and capabilities
• Ensures that each country, business and function receive support related to program requirements including incident management, building and maturing of business impact analyses and business continuity plans, annual exercises and implementation of Chubb’s Business Continuity software
• Adequately identifies, raises and when necessary, remediates identified business continuity risks
• Conducts annual exercises to test and validate business continuity plans, ensuring readiness and resilience in response to evolving threats, vulnerabilities, and operational challenges
• Takes ownership of NA Program Governance; Organizes and leads quarterly Business Continuity Steering Committee meetings with key stakeholders to review program progress, address emerging risks, align on strategic priorities, and ensure cross-functional collaboration and accountability
• Develops and leverages strong, independent partnerships across business leaders and support teams (including COOs, Legal and Compliance, Enterprise Risk Management, IT DR Team, Third Party Risk Management team, etc.) to ensure an integrated and aligned approach to BC Planning
• Ensures that business continuity is considered as part of North American planning for new initiatives, including adds of new business, technology implementations, business process transformation, partner programmatic roll outs
• Provide support and expertise during live disruptions and declared incidents, facilitate communications between the businesses and the Global Security Operations Center (GSOC), and provide real time updates on impacts to operations. Summarize and escalate continuity impacts for executive consumption
• Monitor and ensure regulatory requirements of the business continuity program and support and drive alignment to requirements in North America
• Track, manage, and close issues identified by reviews, audits, incidents, and exercises
• Support requests from stakeholders to support business continuity related initiatives, to include site selection, strategy development, completing supplier and regulator inquiries and surveys, reviewing partner BC arrangements, and conducting meetings with brokers, customers, insurers, and other third parties
• Other duties as assigned

• Knowledge and experience in business continuity planning, training, and exercising commensurate with 6-10 years of experience
• Bachelor’s Degree from an accredited college or university
• Demonstrated ability to manage stakeh