Senior Support Operations Engineer

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the team

The Support Operations Group is a team of engineers and data scientists who write applications to improve the efficiency of the Global Cloudflare Customer Support Team. We are responsible for a diverse mix of systems and network tooling that leverage machine learning to provide intelligent responses to Cloudflare customers' and diagnostics across the Cloudflare edge network.

What you’ll do

The wide variety in Cloudflare products and the broad technical focus of the team means you will have an opportunity to develop your skills in a number of ways. Every sprint will award you an opportunity to build technically innovative solutions while balancing big-picture goals. You will play an active part in shaping and designing systems, then execute the plan with talented engineers and data scientists. Together, you will create innovative and ambitious projects focused on helping Cloudflare customers and the global technical support team. These applications are composed of microservices, machine learning automations, and 3rd party integrations. The ideal candidate will participate in all stages of the software development lifecycle and be exposed to a wide range of technologies and programming languages, including Go, Python, Javascript Cloudflare, Google Cloud Platform, PostgreSQL, Grafana, and Kubernetes.

Skills, Knowledge, and Experience

• 7+ years experience in the role of full-time software engineer.
• Professional level experience with Go, Python, or Javascript.
• Proven track record solving complex problems with independence. 
• Comfortable with distributed system design and implementation.
• Experience with containerization, Kubernetes and at least one CI/CD system.
• A good understanding of how the Internet works (DNS, HTTP(S), etc).
• Experience building infrastructure on Google Cloud Platform.
• Comfortable working closely with our users and internal stakeholders to gain a strong understanding of requirements and then defining a path to deliver.

Bonus Points

• Experience using Cloudflare’s products.
• Experience of Zendesk and/or Salesforce, particularly APIs.
• Experience using Prometheus/Grafana.
• Exposure to AI technologies.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $168,000 - $206,000.
• For New York City-based and California (excluding Bay Area) and Washington hires: Estimated annual salary of $187,000 - $229,000
• For Bay Area-based hires: Estimated annual salary of $196,000 - $240,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical