Senior Client Service Manager (Hybrid) - Minneapolis, MN

Starting pay:  $75,000 - $85,000

 

Let’s talk about Canteen One!  We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
 
Let’s talk about Perks!
At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry – One block from light rail transit– Dress for your Day – Canteen Avenue C (market) & Foodsby food delivery –  Sporting event tickets frequently raffled off – Paid time off to volunteer for corporate sponsored events – Wellness programs … you get the idea!
 
Let’s talk about Opportunity!
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you’ll fit right in!
 
Canteen One offers a variety of career opportunities, including:

• Customer Service
• Accounts Receivable / Consolidation Services
• Finance / Accounting
• Client & Account Management
• Vendor Relations / Operations
• Information Technology

great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company.  We know the next big idea can come from anyone.  We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

This position has direct customer service contact with our Clients, analyzing business performance and developing/ executing new programs. The goal is that outstanding service build and sustain long-term relationships and result in high customer satisfaction and contract renewals/extensions.

Key Responsibilities:

• Prepares business reviews
• Improves profitability
• Makes recommendations to identify program enhancements and provide customer value
• Assists in operational set-up of new business
• Expedites day-to-day service problems
• Builds and sustains relationships with clients
• Conducts financial analyses
• Performs other duties as assigned

Qualifications: 

• Associate’s degree required, Bachelor’s degree preferred
• Three years of account management experience
• Demonstrated ability to prepare, analyze and present complex business reviews to Clients
• Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
• Proven long-term relationship building experience
• Demonstrated ability to use analytical and intuitive judgment and sound decision making
• Strong problem solving skills
• Proficiency in Microsoft Office software 

Apply to Canteen One today!

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates at Canteen One are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID: 1258193

Canteen One 

Jacinda Moore